Service Coordinator

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $24.00

Work Schedule

Standard Hours

On-call

Benefits

Health Insurance

401k

Paid Time Off

Dental Insurance

Vision Insurance

Professional development support

Employee assistance program

Job Description

SWC is a reputable service company dedicated to delivering exceptional support and solutions to its clientele. Known for its commitment to quality and customer satisfaction, SWC operates within sectors that require prompt and reliable field services. This company values professionalism, accuracy, and efficiency in all aspects of its operations. Offering a full benefit package with 401k options, SWC ensures that its employees are supported both professionally and personally. The company fosters a collaborative work environment where each member plays an essential role in fulfilling customer needs and maintaining high service standards.

The Service Coordinator at SWC is a v... Show More

Job Requirements

Must submit to and pass pre-employment and random drug screens as required by the Tennessee Drug Free Workplace program
must be able to become a registered alarm employee under Tennessee state requirements
clear and effective oral and written communication skills
highly detail oriented
ability to handle multiple tasks with competing priorities
technologically savvy to navigate multiple software systems
excellent customer service skills
capable of working individually and as part of a team
shows strong ownership and problem resolution drive

Job Qualifications

High school diploma or equivalent
experience in customer service or coordination roles
proficiency with desktop and cloud-based software systems
strong communication skills both oral and written
ability to manage multiple tasks with attention to detail
familiarity with service industry terminology is a plus
capable of working independently and collaboratively
problem-solving skills and a strong sense of ownership

Job Duties

Field incoming calls from clients to determine service issues
create service tickets and schedule appointments with technicians
de-escalate client issues by expressing empathy and assurance
create efficient technician schedules maximizing billable and minimizing travel time
support technicians by preparing purchase orders and allocating parts
track incomplete tickets and schedule return visits
follow up with customers after service visits
prepare and issue accurate service invoices
manage on-call rotation scheduling
attend company meetings as required
support Service Manager with departmental needs
fill in for Service Manager during absences

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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