Service Coordinator

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $24.00

Work Schedule

Standard Hours

On-call

Benefits

Health Insurance

401k

Paid Time Off

Dental Insurance

Vision Insurance

Professional development opportunities

Employee assistance program

Job Description

SWC is a reputable company specializing in providing comprehensive service solutions to its clients. Known for its commitment to quality and customer satisfaction, SWC operates within a structured and customer-centric environment. The company emphasizes efficient service delivery, proactive client support, and maintaining strong communication channels between service teams and clients. With an established regional presence and a focus on operational excellence, SWC offers a Full Benefit Package including 401k for its employees, reflecting its commitment to employee well-being and professional growth. The position of Service Coordinator at SWC is a critical role designed to foster seamless interaction between clients and... Show More

Job Requirements

must pass pre-employment and random drug screens
ability to become a registered alarm employee in the state of Tennessee
clear and effective communication skills
highly detail oriented
technological proficiency with multiple software systems
ability to identify and resolve common client issues
excellent customer service skills for internal and external customers
ability to work both independently and as part of a team
strong sense of ownership and drive to resolve problems

Job Qualifications

high school diploma or equivalent
proven experience in customer service or service coordination
excellent oral and written communication skills
proficiency with various desktop and cloud-based software
strong problem-solving skills
ability to multitask and manage competing priorities
customer service orientation
capable of working independently and collaboratively in a team
knowledge of basic technical terminology preferred

Job Duties

field incoming calls from clients to determine service issues
create service tickets and schedule appointments with appropriate technicians
de-escalate client issues with empathy and assurance
optimize technician routes to maximize billable time and minimize travel
support technicians by creating purchase orders and allocating parts
track incomplete service tickets and schedule return visits as needed
follow up with customers to ensure satisfaction after service calls
prepare and issue accurate service invoices
manage on-call rotation schedules
attend company meetings
support Service Manager with departmental tasks
fill in for Service Manager when absent to resolve escalated customer issues and prioritize tickets

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: