Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Accrued vacation
Paid training
Discounts on products services and vehicles
Job Description
The Ed Napleton Automotive Group is one of the largest and most respected automotive dealership groups in the United States. Founded over 90 years ago and still family owned and operated, the group currently represents more than 25 brands across over 50 dealerships located throughout seven states. With a workforce of more than 3,500 employees nationwide, the Ed Napleton Automotive Group has built a reputation for excellence in customer service, quality vehicles, and providing exceptional career growth opportunities. The company prides itself on fostering a supportive and professional environment where employees can thrive and develop their automotive careers in a... Show More
Job Requirements
- Excellent computer skills required
- Prior BDC experience helpful but not required
- Automotive experience helpful but not required
- Able to communicate persuasively with customers to set appointments
- Willingness to undergo a background check in accordance with local law regulations
- 18+ years of age or older to comply with the company driving policy
Job Qualifications
- Excellent computer skills
- Prior BDC experience helpful but not required
- Automotive experience helpful but not required
- Able to communicate persuasively with customers to set appointments
- Willingness to undergo a background check
Job Duties
- Handle incoming and outgoing phone calls and emails
- Prospect follow-up calls, set appointments for service, and gauge customer satisfaction
- Answer customer internet inquiries by both email and phone
- Schedule service appointments and reschedule no show customers
- Contact customers based on current marketing incentives
- Follow up with existing and potential customers
- Follow up in a manner that results in the customer visiting the dealership
- Miscellaneous tasks assigned by the Service Director
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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