Service Concierge - Tustin Mazda | Patterson Auto Group

Patterson Auto Group is a leading automotive organization renowned for its commitment to excellence and customer satisfaction. Operating in Orange County, California, Patterson Auto Group has established itself as a top workplace for 15 consecutive years, reflecting a strong dedication to its employees and the community it serves. The group includes several highly respected dealerships, among which Tustin Mazda stands out as a 22-time President's Award-winning dealership. This distinction underscores the dealership's exceptional performance in both sales and customer satisfaction, making it a highly respected name in the automotive industry in California. Building a career with Patterson Auto Group means joining a company that values professional growth, employee development, and a supportive workplace culture. The company not only promotes from within but also invests significantly in training and mentorship programs to ensure career advancement opportunities for its team members.

The Service Concierge position at Tustin Mazda offers a unique opportunity for individuals seeking to launch or transition their careers within the automotive service industry. This role is particularly appealing to hospitality professionals looking for better schedules, increased income potential, and a clear path for professional growth. With a consistent Monday through Friday full-time schedule, no late-night retail hours, and a customer-focused work environment, the role offers a balanced career option that values work-life integration. The Service Concierge serves as the vital first point of contact in the dealership's busy service department, where delivering outstanding customer service is essential. Responsibilities include greeting guests, coordinating vehicle check-ins, managing service appointments, supporting customer communications, and assisting service advisors and management with daily operations. This role demands strong communication skills, problem-solving abilities, and a positive, professional demeanor.

In addition to an hourly rate of $20.00 to $25.00, commensurate with experience, the position includes appealing benefits such as monthly bonuses linked to department customer satisfaction, medical, dental and vision insurance, a 401(k) retirement plan, paid vacation and holidays, employee discounts, ongoing training, and career development opportunities. Patterson Auto Group is committed to creating a welcoming, professional atmosphere that supports both guests and team members alike. The company particularly encourages candidates with backgrounds in restaurant and hospitality, fine dining, hotel and resort operations, retail customer service, guest services, concierge services, or front desk operations to apply. This recommendation highlights the transferable skills and customer service focus that align well with the Service Concierge role.

Embarking on a career as a Service Concierge at Tustin Mazda is more than just taking a job—it represents an entry point into a rewarding career path. There is a clear trajectory for advancement into Service Advisor roles, which are among the most respected positions within the dealership structure. Working alongside experienced Service Advisors provides invaluable exposure to customer relations, dealership functions, and automotive service processes. Patterson Auto Group's focus on employee success and satisfaction ensures that motivated individuals can build long-term careers marked by growth and achievement. Whether you are transitioning from hospitality or looking to build a career in the automotive sector, this position offers a supportive and promising environment to flourish.