Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.25 - $23.50
Work Schedule
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
Disability insurance
vacation
401k
Job Description
Lucid Motors is a pioneering company at the forefront of luxury electric vehicle manufacturing, dedicated to shaping the future of mobility through innovative design and cutting-edge technology. They aim to redefine the standards of luxury electric vehicles by offering products that combine intelligence, performance, and sustainability into an unparalleled driving experience. Lucid Motors’ commitment to eco-friendly practices and individual customer experiences reflects its mission to lead the industry while maintaining environmental consciousness. As a market leader, Lucid is not only passionate about engineering exceptional vehicles but also about cultivating a community of innovators dedicated to creating a more sustainable and liberated future.
The Service Concierge role at Lucid Motors is essential in delivering a seamless and world-class customer service experience to clients interacting with the service center. This position requires direct engagement with customers, managing appointments, addressing inquiries, and coordinating various logistical aspects to ensure customer satisfaction and operational efficiency. It serves as a gateway for clients to experience Lucid’s commitment to excellence, bridging communication between customers and service advisors. This is an outstanding opportunity to build a career within the automotive sector, especially for those interested in luxury and electric vehicles. The role involves handling diverse responsibilities such as scheduling service visits, managing loaner agreements, maintaining detailed customer records, and supporting operational tasks in the service center. The ideal candidate will be highly organized, customer-oriented, and eager to develop their knowledge about Lucid’s advanced vehicle systems and cutting-edge automotive technologies.
Working at Lucid means becoming part of a dynamic, fast-paced environment where innovation thrives. The company offers competitive compensation, with an hourly pay range between $19 and $26, depending on experience and location. Moreover, Lucid provides an extensive benefits package inclusive of medical, dental, vision, life insurance, disability insurance, paid vacation, and a 401k plan. Employees may also be eligible for participation in equity programs and annual discretionary incentives based on individual and company performance. Lucid encourages diversity and inclusivity, ensuring equal employment opportunities for all applicants regardless of race, color, origin, age, gender identity, or any other protected characteristics. This role is full-time, which includes weekends and extended hours during peak periods, reflecting Lucid’s commitment to meeting customer needs effectively. The Service Concierge role is a gateway to a rewarding career with a company that values service excellence, teamwork, and continuous learning.
The Service Concierge role at Lucid Motors is essential in delivering a seamless and world-class customer service experience to clients interacting with the service center. This position requires direct engagement with customers, managing appointments, addressing inquiries, and coordinating various logistical aspects to ensure customer satisfaction and operational efficiency. It serves as a gateway for clients to experience Lucid’s commitment to excellence, bridging communication between customers and service advisors. This is an outstanding opportunity to build a career within the automotive sector, especially for those interested in luxury and electric vehicles. The role involves handling diverse responsibilities such as scheduling service visits, managing loaner agreements, maintaining detailed customer records, and supporting operational tasks in the service center. The ideal candidate will be highly organized, customer-oriented, and eager to develop their knowledge about Lucid’s advanced vehicle systems and cutting-edge automotive technologies.
Working at Lucid means becoming part of a dynamic, fast-paced environment where innovation thrives. The company offers competitive compensation, with an hourly pay range between $19 and $26, depending on experience and location. Moreover, Lucid provides an extensive benefits package inclusive of medical, dental, vision, life insurance, disability insurance, paid vacation, and a 401k plan. Employees may also be eligible for participation in equity programs and annual discretionary incentives based on individual and company performance. Lucid encourages diversity and inclusivity, ensuring equal employment opportunities for all applicants regardless of race, color, origin, age, gender identity, or any other protected characteristics. This role is full-time, which includes weekends and extended hours during peak periods, reflecting Lucid’s commitment to meeting customer needs effectively. The Service Concierge role is a gateway to a rewarding career with a company that values service excellence, teamwork, and continuous learning.
Job Requirements
- 18 years of age or older
- demonstrated excellence in customer service
- capacity for problem solving and the ability effectively handle multiple priorities with high level of organization in a fast-paced environment
- excellent written and verbal communication skills
- ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- full-time including weekends or extended hours during busy periods
- willingness to complete Lucid provided CPR training post hire
- valid drivers license with no suspensions within the past year drivers under 21 must have maintained a drivers license for a minimum of 3 years and successfully complete Lucid training upon hire
Job Qualifications
- 18 years of age or older
- demonstrated excellence in customer service
- capacity for problem solving and ability to effectively handle multiple priorities with high level of organization in a fast-paced environment
- excellent written and verbal communication skills
- ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software
- full-time availability including weekends or extended hours during busy periods
- willingness to complete Lucid provided CPR training post hire
- valid driver’s license with no suspensions within the past year drivers under 21 must have maintained a driver’s license for a minimum of 3 years and successfully complete Lucid training upon hire
- experience in luxury retail preferred
- experience in automotive preferred
- knowledge of HV systems LV systems and EV powertrains preferred
- start-up experience and related fast-paced environments preferred
Job Duties
- Provides a world-class customer experience to all Lucid clients both internal and external
- coordinate and schedule client appointments determined by service center capacity turnaround time and priority levels
- manage open service tasks and due bills ensuring timely follow-up and resolution
- proactively contact customers to verify their concerns schedule appointments and meticulously log all activities in the system to maintain accurate records
- manage and facilitate loaner agreements coordinating rental vehicle requests for customers as needed including arranging Lyft rides for customer convenience
- generate work order pre-writes in the system capturing customer concerns and obtaining necessary signatures for pre-authorization checking for any open campaigns or recalls
- assist service advisors during vehicle check-in by conducting thorough walkthroughs completing intake forms taking photographs and reporting any damages found
- maintain consistent customer communication regarding follow up calls responsiveness and availability
- willing to be trained on basic understanding of components technologies and terminologies of Lucid vehicles
- manage a monthly budget and oversee ordering of supplies and refreshments
- responsible for reporting and submitting service requests for facility repairs and maintenance through Service Channel
- perform valet duties as needed
- other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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