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Crain Automotive logo

Service Concierge - Automotive

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $17.00 - $20.00
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Work Schedule

Standard Hours
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Benefits

Competitive hourly pay
Performance incentives
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Advancement opportunities

Job Description

Crain Kia of Fayetteville is a well-established automotive dealership located in Northwest Arkansas, known for its commitment to providing exceptional customer service and quality vehicles. As a prominent member of the Crain Automotive Group, Crain Kia of Fayetteville specializes in Kia vehicles, offering sales, service, and parts expertise to a broad customer base. The dealership prides itself on upholding high standards, fostering a process-driven environment, and emphasizing accountability and growth for all its employees. This focus on operational excellence has made Crain Kia a preferred destination for automotive needs in the Fayetteville region and beyond, blending a strong community presence... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in automotive dealership service or BDC roles preferred
  • Excellent communication skills
  • Strong organizational skills
  • Ability to manage multiple priorities simultaneously
  • Customer-focused attitude
  • Ability to work in a fast-paced environment

Job Qualifications

  • Automotive dealership experience preferred (service lane or BDC strongly preferred)
  • Strong communication skills (text, phone, in-person)
  • High level of organization and attention to detail
  • Customer-first mindset with a sense of urgency
  • Ability to multitask in a fast-paced environment

Job Duties

  • Manage and confirm upcoming service appointments
  • Serve as a primary point of contact for customers throughout their visit
  • Coordinate communication between customers and service advisors
  • Ensure customers are informed, comfortable, and confident during their visit
  • Follow up post-visit to drive satisfaction and retention

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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