Service Concierge

Job Overview

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Work Schedule

Flexible
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
safe work environment
team-oriented culture

Job Description

Nelson Auto Group, with a legacy spanning over 60 years in Oklahoma, stands as a respected pillar in the automotive industry. Known for a strong commitment to integrity and excellence, the company has built a reputation for outstanding customer service and a welcoming employee environment. Nelson Mazda Norman is a proud branch of this esteemed group, dedicated to providing exceptional automotive services while fostering a workplace culture that values its employees and guests alike. The team at Nelson Mazda Norman enjoys great benefits, an unmatched working atmosphere, and opportunities for personal and professional growth. The company promotes a positive and inclusive workplace where every employee can thrive and feel valued.

The role of Service Concierge at Nelson Mazda Norman is crucial in enhancing the overall customer experience. This position is perfect for individuals who enjoy staying busy, take pride in their work, and want to contribute directly to customer satisfaction. As a Service Concierge, the primary responsibility is to prepare vehicles for delivery to customers, ensuring each car meets high standards of cleanliness and readiness. This hands-on role involves a variety of duties aimed at maintaining the service area, assisting with vehicle logistics, and supporting the service team. The ideal candidate will be friendly, detail-oriented, efficient, proactive, and able to work in a fast-paced, all-weather environment while being on their feet most of the day. A clean driving record and the physical capability to lift up to 50 pounds are important requirements for this role.

This job offers a dynamic work environment where no two days are exactly alike, making it an excellent opportunity for motivated individuals who thrive on variety and enjoy customer interaction. Success in this position is built on attentiveness, teamwork, and a commitment to excellence, aligning perfectly with Nelson Auto Group's values. Joining this team means becoming part of a company that not only values its legacy but also invests in the success and well-being of its employees. With a focus on integrity and excellence, Nelson Auto Group offers a rewarding career path that balances driving operational success and fostering a supportive workplace culture.

Job Requirements

  • High school diploma or equivalent
  • Valid driver’s license with a clean driving record
  • Ability to lift 50 pounds
  • Physical stamina to be on feet and active throughout the day
  • Experience in a customer-facing role preferred
  • Ability to work flexible hours including weekends
  • Must be proactive and able to follow instructions
  • Willingness to work in all weather conditions

Job Qualifications

  • Friendly personality
  • Great attention to detail
  • Efficient and effective in execution of job duties
  • Coachable and receptive to feedback
  • Able to lift up to 50 pounds
  • Ability to work in all weather elements
  • Clean driving record
  • Able to be on feet all day

Job Duties

  • Greets customers
  • Maintains a clean and safe service drive area free of trash water leaves and dirt
  • Place mats in the car oil change stickers and seat covers
  • Drives vehicles to and from service lane service stalls and parking lot as needed
  • Retrieves and delivers vehicles from property locations
  • Takes vehicles to car wash and vacuum
  • Check in and out loaner vehicles
  • Gas checks on all loaner cars
  • Service area upkeep and basic maintenance
  • Performs other duties as assigned

Job Criteria

Experience

No experience required


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