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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $110,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
Optional disability coverage
401(k) Plan
Paid Time Off
Paid holidays
Job Description
Porsche, Audi, and Volkswagen of Anchorage are premier automotive dealerships that form an integral part of the Swickard Auto Group, one of the fastest-growing dealer groups in the nation. Known for their commitment to premium automotive hospitality, these dealerships offer a workplace culture that prioritizes both exceptional guest experiences and employee career development. Swickard Auto Group prides itself on creating an environment where employees can thrive professionally while delivering top-tier service to customers who cherish some of the most iconic vehicles on the road. As a recognized leader in the automotive service industry, the group offers an open scheduling model... Show More
Job Requirements
- High school diploma or equivalent
- Valid Alaska driver’s license
- Ability to communicate effectively with guests
- Basic knowledge of automotive systems preferred
- Strong interpersonal skills
- Ability to multitask and manage time efficiently
- Willingness to undergo training
- Commitment to guest satisfaction
- Ability to work in a fast-paced environment
- Positive attitude and professionalism
Job Qualifications
- High school diploma or equivalent
- Valid Alaska driver’s license
- Strong communication skills
- Emotional intelligence
- Ability to build trust with guests
- Experience in customer service or hospitality preferred but not required
- Capability to manage multiple tasks efficiently
- Willingness to learn about automotive systems and service protocols
- Composed and solution-focused attitude in complex situations
- Coachable and eager to grow professionally
Job Duties
- Greet and guide every guest with genuine warmth and confidence from arrival to pickup
- Listen carefully to understand vehicle concerns then communicate them clearly to the service team
- Present repair recommendations and pricing in a way that builds trust and removes anxiety
- Keep guests informed at every stage ensuring no surprises or excuses
- Reconnect with guests after service to confirm satisfaction and strengthen the relationship
- Manage the appointment schedule to optimize technician workflow and minimize guest wait times
- Document all vehicle concerns and authorized work in detailed, accurate service orders
- Serve as the communication hub between guests and the technical team
- Monitor service timelines and flag any delays before they become problems
- Process payments and ensure every invoice is correct and clearly explained
- Maintain thorough vehicle service records for every guest
- Build a working knowledge of automotive systems, service intervals, and common repairs with company support
- Keep pace with new vehicle technologies and service procedures as brands evolve
- Develop accurate, fair estimates reflecting the quality and value guests expect
Job Criteria
Experience
No experience required
Job Location
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