Service Concierge

Porsche, Audi, and Volkswagen of Anchorage are prestigious automotive dealerships that operate under the umbrella of Swickard Auto Group, a rapidly expanding leader in premium automotive hospitality in the United States. Swickard Auto Group is renowned for its commitment to exceptional guest experiences and outstanding career development opportunities. The group embraces innovation and fosters a culture where employees are motivated to master their craft, build meaningful relationships, and contribute to a thriving team environment. As part of this reputable network, these dealerships not only represent iconic automobile brands but also deliver a service philosophy grounded in hospitality, trust, and genuine care.

The role of Service Concierge at Porsche, Audi, and Volkswagen of Anchorage transcends traditional automotive job titles by focusing deeply on the guest's experience. This is not just a service position; it is a career path designed for those passionate about creating memorable interactions, ensuring customer satisfaction, and facilitating smooth communication between clients and the technical service team. The Service Concierge is the essential link between guests and automotive experts, managing appointments, service documentation, and pricing discussions with transparency and warmth.

In this position, candidates will engage directly with guests from the moment they arrive until the completion of their service experience, embodying exceptional communication skills and emotional intelligence. This role is ideal for industry newcomers, seasoned veterans, and professionals looking to switch careers who value continuous training, mentorship, and growth within a high-performing organization. The company emphasizes promoting from within and investing heavily in employee development, offering an open scheduling model that supports consistent work volume and earning potential. This position provides comprehensive benefits, including medical, dental, vision, life, and pet insurance packages, alongside 401(k) plans and paid time off.

The Service Concierge will be responsible for understanding the guests' vehicle concerns, articulating these to the technicians, and presenting repair recommendations and pricing in ways that foster trust and reduce anxiety. They will ensure guests are kept informed throughout all stages of vehicle servicing, manage appointment schedules to optimize technician workflows, handle payment processing, and maintain detailed service records. Further, they will build and continually expand their automotive knowledge to provide accurate service estimates and stay current with evolving vehicle technologies.

Those who thrive in this role demonstrate a consistent ability to deliver exceptional customer experiences regardless of their industry background, exhibit resilience and positivity under pressure, and pay meticulous attention to detail. The company values curiosity, coachability, and a proactive mindset towards personal and professional growth. A valid Alaska driver’s license and a high school diploma or equivalent are required to perform effectively in this position.

By joining Swickard Auto Group’s prestigious dealerships, Service Concierges become part of a forward-thinking team dedicated to providing premium automotive hospitality and fostering careers with room for real advancement and leadership. This role offers a unique combination of hospitality, customer service, and automotive expertise—making it a compelling opportunity for passionate individuals who are eager to build a rewarding career. Swickard Auto Group honors diversity and inclusion and proudly stands as an Equal Opportunity Employer, welcoming applicants from all backgrounds to apply.