Service Concierge

Crevier BMW is a premier automobile dealership located in California and a proud part of the Penske Automotive Group, a Fortune 500 company renowned for excellence in the automotive retail industry. Penske Automotive Group prides itself on maintaining a culture of integrity, professionalism, and teamwork while delivering extraordinary automotive experiences to customers through their wide range of high-quality vehicles and exceptional services. Crevier BMW, as a member of this esteemed group, brings a commitment to customer satisfaction and innovation, consistently recognized by industry leaders for being among the "Best Dealerships to Work For" and named as one of Glassdoor’s Best Places to Work. This dealership offers a collaborative and inclusive work environment focused on employee growth and success. The service teams at Crevier BMW work diligently to provide not only top-tier automotive services but also a welcoming and supportive atmosphere for both clients and staff. Working at Crevier BMW means being part of a company that values excellence, provides comprehensive benefits, and fosters opportunities for career advancement based on performance and professional interests.

The role of Service Concierge at Crevier BMW is critical to ensuring an exceptional customer experience within the dealership's service department. This full-time position offers an hourly wage of $18-$20 and centers around interacting with customers in a friendly, efficient, and professional manner to support all service-related needs. As a Service Concierge, your main responsibilities will include managing loaner and rental vehicles, assisting customers throughout their service appointments, and processing payments swiftly and accurately. You will serve as a key point of contact, helping maintain smooth operational flow and fostering positive relationships between customers and the dealership. Your duties will require strong communication, organizational, and analytical skills, alongside a genuine passion for customer service. The ability to quickly adapt in a fast-paced environment, while maintaining attention to detail and professionalism, will be essential. This role also demands technical expertise in handling payments and maintaining accurate records in compliance with company and regulatory standards. The Service Concierge position is ideal for individuals who thrive in collaborative environments and have a strong work ethic combined with a keen desire to contribute positively to the customer journey. Moreover, employees at Crevier BMW enjoy comprehensive health care options, 401k retirement plans with company matching, ongoing training and personal development opportunities, and a workplace culture focused on respect and teamwork. Join Crevier BMW’s talented team and contribute to delivering world-class service that leaves an enduring positive impression on every customer.