Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Benefits
Health
Dental
Vision
Life
401k
Health and Wellness Program
Paid Time Off
Job Description
Our company is a dynamic automotive service center committed to delivering exceptional customer experiences in the automotive industry. As a well-established service center, we pride ourselves on our professional and customer-focused approach, ensuring that every interaction is handled with care, knowledge, and efficiency. We operate in a fast-paced environment where precision and excellent communication are paramount. We are currently seeking a Service Cashier/Business Development Center (BDC) Representative to join our dedicated team. This full-time opportunity offers a competitive hourly wage of $15.00 plus bonuses, making it an attractive role for motivated individuals who enjoy working with customers and have a... Show More
Job Requirements
- Some post-secondary education or training
- Previous experience in a similar position administrative, clerical, call center, customer service, etc
- Previous retail and or customer service experience that includes money-handling and point-of-sale POS system experience
- Working knowledge of automotive sales or service
- Pleasant and courteous personality
- Strong administrative and organizational skills
- Strong phone and computer skills
- Excellent communication and interpersonal skills
- Ability to work full-time
Job Qualifications
- 1+ years experience required sales experience preferred
- 3-6 months of previous professional experience with over-the-phone customer service or sales inside sales, telemarketing, etc a plus
- Service or hospitality industries experience a plus
- Previous retail and or customer service experience
- Point-of-sale cash register and credit or debit card processing skills
- Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
- Knowledge of automotive servicing or repair highly desired
- Excellent telephone, writing and typing skills
- Strong computer and internet skills, including Microsoft Office suite
- Automotive experience a plus
- Must be engaging, inquisitive, curious with a over-aggressive, always willing to help attitude
- Internet sales experience a plus
- Must have drive, passion and confidence to be successful
- A desire and ability to work in a performance and process driven environment
- Excellent customer satisfaction skills
- Strong organizational and time management
- Professional appearance and work ethic
- Self-starter and self-motivator
- Bilingual a plus
Job Duties
- Follow up with prospective customers in response to their email on our website
- Accept responsibility and accountability for his or her money drawer
- Reconcile repair order which includes calculating the material or shop supplies charges applicable for each repair order
- Accurately calculate the total retail price for parts, fluids, material, or shop supplies, labor and taxes
- Collect the total retail charges from the customer in cash, check or authorized charge account
- Provide the customer with the proper change and or receipts
- Properly documents charges purchases according to the companys policy
- Calculate and enter the warranty charges applicable
- Accumulate all repair orders and parts invoices closed during the business day to the business office daily
- Coordinates questions and issues with the appropriate department personnel
- Manages all required paperwork and records and prepares documentation forms, reports, etc. when needed
- Receive all inbound service calls and coordinate schedules of service advisors and service appointments
- Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer
- Provide service management information by completion reports
- Follow all company policies and procedures
- Performs other duties as assigned
- Support on-line customers by setting appointments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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