Service Assistant

Cooper's Hawk is a distinguished hospitality brand that artfully combines a Napa-style tasting room with a wine-inspired retail experience, paired with a full-service restaurant, bar, and private event space. Established in 2005, the company has built a reputation for delivering a modern yet casual dining experience that perfectly complements its award-winning wines. Cooper's Hawk's unique approach centers on creating an immersive lifestyle brand that shares the rich culture and flavors of Napa Valley with guests and Wine Club members throughout the country. The company also expands its culinary offerings through Piccolo Buco by Cooper's Hawk, which introduces customers to the vibrant flavors of Rome, further diversifying and enriching its menu selections. This dynamic fusion of wine, food, and exceptional service has positioned Cooper's Hawk as a premier destination for wine enthusiasts and dining connoisseurs alike.

The role of a Service Assistant at Cooper's Hawk is integral to maintaining the seamless flow of the dining room and enhancing the guest experience. Service Assistants are the behind-the-scenes champions who ensure that the environment is always guest-ready and that every detail supports Uncompromising Hospitality, the company’s core value. This position requires individuals who are energetic, proactive, and enthusiastic about hospitality, playing a vital role in setting the tone for every guest’s visit from start to finish. Service Assistants are responsible for preparing their stations before and during service, restocking supplies, organizing work areas, and supporting servers and food runners efficiently. They communicate closely with team members to maintain a smooth, collaborative service flow, while also engaging guests warmly and attentively.

Employment with Cooper's Hawk as a Service Assistant is hourly, with a competitive pay range from $15.00 to $17.50 determined by the candidate’s skill level, qualifications, and experience. Beyond monetary compensation, Cooper's Hawk offers a comprehensive suite of benefits aimed at fostering a supportive workplace, including medical, dental, dental vision, and telehealth services; a 401k plan with company match; paid time off; flexible scheduling; early pay access; and wellness and mental health support. Service Assistants benefit from extensive opportunities for wine and culinary education, and company-wide programs that reward milestone achievements and offer referral bonuses.

Success in this role is driven by a commitment to preparation, positivity, and collaboration. Service Assistants begin each shift ready and equipped, meticulously following company checklists to prepare dining areas and stations. They are accountable for maintaining cleanliness, order, and guest readiness throughout service, swiftly restocking and resetting tables to ensure guests feel welcomed without delay. Crucially, Service Assistants work in sync with servers, managers, and other team members to keep the dining experience flow intact, sometimes assisting with food running and carryout orders to meet guest needs promptly.

The position demands physical stamina and a team-oriented mindset. Candidates must be comfortable multitasking in a fast-paced environment, capable of standing for long periods, and lifting up to 40 pounds. Open availability, including weekends and holidays, is essential. The ability to communicate effectively in English, display warmth toward guests, and demonstrate a willingness to go beyond expectations to enhance the dining experience are key personal attributes that will ensure success and growth within the company.

Cooper's Hawk is an equal opportunity employer committed to diversity and inclusion. It considers all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, age, veteran status, disability, or other legally protected categories. The company also ensures reasonable accommodations throughout the employment process.

This role not only offers a competitive wage and comprehensive benefits but also a career growth flight plan that supports team members in progressing within the organization. If you have a passion for hospitality, a desire to learn more about wines and culinary arts, and enjoy working as part of a motivated team, the Service Assistant position at Cooper's Hawk is a prime opportunity to build a rewarding career in an inspiring and supportive environment.