Service & Sales Representative (Front Desk)

New York Sports Club (NYSC) and its family of brands represent a long-standing and dynamic fitness organization with numerous locations throughout the Northeast. Known as a local neighborhood gym, NYSC prioritizes a welcoming and community-focused atmosphere where members are encouraged to achieve their fitness goals through innovative programming and support from knowledgeable staff. The brand emphasizes personal connections, promoting positive change and tangible fitness results. NYSC's mission, "Improve Lives Through Fitness," reflects a commitment to enhancing the overall quality of life for each member through exercise and healthy living. This mission is deeply ingrained in the culture and is demonstrated through their values and guiding principles delivered with professionalism, pride, and integrity. The company prides itself on being more than just a gym; it’s a community hub where members feel supported on their fitness journeys.

The Service and Sales Representative position at New York Sports Club is a crucial role designed to provide a welcoming and safe environment for members and guests. This position is centered on delivering exceptional customer service experiences which directly impact member satisfaction and retention. The role requires a friendly and attentive demeanor, able to handle a variety of tasks including answering member inquiries, enrolling new members, managing memberships, handling billing questions, and promoting club services and promotions. The representative will serve as the first point of contact at the welcome desk and will be responsible for maintaining a clean, organized, and inviting workspace. Additionally, the role involves supporting club operations through tasks such as managing online member accounts, processing cancellations, booking group exercise classes, and assisting with administrative work as needed. Teamwork, communication skills, and professionalism are pivotal, as representatives often address member feedback and resolve issues swiftly and effectively. Physically, the role requires standing for extended periods and the ability to move equipment or supplies as necessary, ensuring the club environment remains safe and orderly. With an emphasis on upholding the brand’s standards alongside a collaborative work environment, this position offers a rewarding opportunity to contribute to a health-focused community while advancing career skills in customer service and sales within the fitness industry.