Service Advisor

Lakeland, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $18.00 - $29.00

Work Schedule

Standard Hours

Benefits

competitive pay

Medical insurance

Dental Insurance

Vision Insurance

Paid holidays

Paid Time Off

short-term disability

long-term disability

Life insurance

401(k) retirement plan

vehicle purchase discounts

Employee discounts on parts and service repairs

Employee Referral Program

Job Description

Our company is a leading automotive dealership dedicated to delivering an exceptional car-buying and service experience to our customers. We pride ourselves on maintaining a positive and professional work environment that supports the growth and development of our team members. With aggressive pay plans and ample career advancement opportunities, we provide the best training in the automotive industry to ensure our employees are well-prepared and confident in their roles. We strive to maintain a customer-first mentality, ensuring satisfaction at every interaction and building long-lasting relationships with all who choose our dealership.

The position we are currently offering is ... Show More

Job Requirements

Must be at least 18 years of age to apply
Clean driving record and valid driver's license
Good communication skills
Basic math skills
Computer competency
Ability to set and achieve goals
Professional and well-groomed appearance
Experience as a service advisor preferred but not required

Job Qualifications

Previous experience as a service advisor is a plus but not required
Good communication and customer service skills
Computer competency and basic math skills
Self-motivated with the ability to set and achieve targeted goals
Organizational and time management skills
Professional, well-groomed personal appearance
Strong record of positive customer satisfaction results
Clean driving record and valid driver's license

Job Duties

Greet customer in a friendly and professional manner
Listen to customers' concerns and accurately document their vehicle issues
Manage service orders and flow of Drive Lane
Ensure that customers receive prompt, courteous, and attentive service
Check on progress of repair throughout the day
Contact customers regarding any changes in the estimate or promise time
Explain cost and time requirements in detail
Get proper authorization before any additional repairs are performed
Provide concierge support for all owner inquiries, whether phone or in person
Distribute work between technicians according to store policy
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Satisfaction scores at or above company standards
Maintain good working relationships to foster positive employee relations
Comply with all company policies, procedures and safety standards
Perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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