Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $26.00
Work Schedule
Standard Hours
Benefits
competitive pay
Medical
Dental
vision plans
Paid holidays
PTO
Short and Long-Term Disability
paid life insurance
401(k) retirement plan
vehicle purchase discounts
Employee discounts on parts and service repairs
Aggressive Employee referral program with bonus opportunities
Job Description
Our company is a leading automotive dealership renowned for delivering an exceptional car-buying and service experience. Committed to excellence, we operate in a positive and professional work environment where employees are supported through best-in-class training programs and offered aggressive pay plans that recognize and reward dedicated performance. Career advancement is a cornerstone of our employee philosophy, providing team members with clear pathways to grow professionally within the automotive industry. We pride ourselves on our customer-first approach, ensuring that every person who walks through our doors receives attentive, respectful, and knowledgeable service. Our dealership has built a strong reputation in the... Show More
Job Requirements
- Must be at least 18 years of age
- Good communication and customer service skills
- Computer competency and basic math skills
- Self-motivated with the ability to set and achieve targeted goals
- Organizational and time management skills
- Professional, well-groomed personal appearance
- Clean driving record and valid driver's license
Job Qualifications
- Previous experience as a service advisor is a plus but not required
- Good communication and customer service skills
- Computer competency and basic math skills
- Self-motivated with the ability to set and achieve targeted goals
- Organizational and time management skills
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Clean driving record and valid driver's license
Job Duties
- Greet customer in a friendly and professional manner
- Listen to customers' concerns and accurately document their vehicle issues
- Manage service orders and flow of Drive Lane
- Ensure that customers receive prompt, courteous, and attentive service
- Check on progress of repair throughout the day
- Contact customers regarding any changes in the estimate or promise time
- Explain cost and time requirements in detail
- Get proper authorization before any additional repairs are performed
- Provide concierge support for all owner inquiries, whether phone or in person
- Distribute work between technicians according to store policy
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain customer satisfaction scores at or above company standards
- Maintain good working relationships to foster positive employee relations
- Comply with all company policies, procedures and safety standards
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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