Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
retirement savings plan
Job Description
IHOP, the International House of Pancakes, is a well-known American multinational restaurant chain famous for its breakfast offerings, including pancakes, waffles, and a variety of breakfast, lunch, and dinner items. Established in 1958, IHOP provides a welcoming and family-friendly dining environment across its numerous locations nationwide. As a restaurant chain, IHOP emphasizes customer service, food quality, and an inclusive culture that fosters growth, development, and a balance between work and personal life. The company values diversity and encourages an inclusive workplace where all associates can thrive and reach their potential. Alongside providing a fun and vibrant social environment, IHOP offers a wealth of benefits designed to support the health, future, and happiness of its employees, making it an attractive employer in the foodservice industry.
The role at IHOP is focused on serving guests in a friendly, courteous, and timely manner, blending excellent customer service with efficient food and beverage delivery. As a team member, you will play a crucial role in creating an upbeat atmosphere that enhances the dining experience for each guest. This position requires active engagement with customers, answering their questions, and providing recommendations about the menu. You will utilize IHOP’s point-of-sale computerized register system to relay orders to the service bar and kitchen, ensuring accuracy and promptness. Additionally, this role encompasses maintaining dining room cleanliness by clearing and resetting tables, handling guest payments accurately, and ensuring seamless communication within the team for optimal service delivery.
IHOP is dedicated to enriching the lives of its associates by fostering an inclusive culture that embraces diversity and collective strengths within the team. The position offers opportunities for growth and career development in a vibrant, supportive setting where your contributions matter. Employees enjoy the balance between work-life demands and personal aspirations, supported by comprehensive benefits. Working at IHOP not only offers a job but a potential career path where you can succeed, grow, and enjoy a fun, lively workspace. If you seek a role where customer interaction, teamwork, and customer satisfaction are central, IHOP is the place to be. Join IHOP and become part of a culture that celebrates and encourages personal and professional growth every day.
The role at IHOP is focused on serving guests in a friendly, courteous, and timely manner, blending excellent customer service with efficient food and beverage delivery. As a team member, you will play a crucial role in creating an upbeat atmosphere that enhances the dining experience for each guest. This position requires active engagement with customers, answering their questions, and providing recommendations about the menu. You will utilize IHOP’s point-of-sale computerized register system to relay orders to the service bar and kitchen, ensuring accuracy and promptness. Additionally, this role encompasses maintaining dining room cleanliness by clearing and resetting tables, handling guest payments accurately, and ensuring seamless communication within the team for optimal service delivery.
IHOP is dedicated to enriching the lives of its associates by fostering an inclusive culture that embraces diversity and collective strengths within the team. The position offers opportunities for growth and career development in a vibrant, supportive setting where your contributions matter. Employees enjoy the balance between work-life demands and personal aspirations, supported by comprehensive benefits. Working at IHOP not only offers a job but a potential career path where you can succeed, grow, and enjoy a fun, lively workspace. If you seek a role where customer interaction, teamwork, and customer satisfaction are central, IHOP is the place to be. Join IHOP and become part of a culture that celebrates and encourages personal and professional growth every day.
Job Requirements
- Basic reading, writing, and math skills
- Ability to communicate verbally with guests
- Physical mobility to be on feet and move around throughout the shift
- Ability to handle multiple tasks efficiently
- Willingness to perform cleaning and transport duties
- Previous foodservice or customer service experience preferred
- Ability to work in a fast-paced environment
Job Qualifications
- Ability to wipe down table tops, table legs, and booth seats, and pick up debris
- Ability to transport plates, glasses, and baskets approximately 30 times per shift
- Basic reading, writing, math, and verbal communication skills
- Ability to be mobile throughout the entire shift
- Other duties as assigned
Job Duties
- Deliver food and drinks to guests using IHOP’s team delivery system
- Greet guests, answer questions, and make suggestions regarding food, drinks, and service
- Interact verbally with guests to create a friendly and upbeat atmosphere
- Relay orders to service bar and kitchen via the point-of-sale computerized register system
- Observe guests and respond to additional requests
- Present guest checks, accept payments, make correct change or complete charge card procedures
- Participate in clearing and resetting dining room tables
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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