Server/Lead Greeter-PM

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $12.50 - $15.25

Work Schedule

Flexible

Weekend Shifts

Benefits

Multiple Tiers of Medical Coverage

dental coverage

vision coverage

24/7 Teledoc service

free maintenance medications

Pet insurance

hotel discounts

Tuition Reimbursement

Paid Time Off

401k Match

Job Description

Hyatt Regency Cincinnati is a premier full-service hotel located in the vibrant heart of downtown Cincinnati, Ohio. Known for its contemporary design and modern amenities, the hotel offers guests an exceptional hospitality experience through its commitment to excellence and personalized service. As one of the leading hotels in the region, Hyatt Regency Cincinnati is dedicated not only to providing memorable experiences for its guests but also to fostering a work environment where its employees can grow and thrive in their careers. With a focus on teamwork, guest satisfaction, and employee development, Hyatt Regency Cincinnati is a vibrant workplace that values innovation, integrity, and professional growth. The hotel regularly offers opportunities for career advancement and personal development, making it an attractive employer in the hospitality industry.

The role of Lead Greeter/Cashier at Hyatt Regency Cincinnati is essential to creating the welcoming atmosphere that the hotel prides itself on. This position acts as the first point of contact for guests, setting the tone for their entire stay. The Lead Greeter/Cashier is responsible for greeting guests warmly and providing exceptional customer service, managing cashiering duties, and assisting guests with inquiries and needs. This role requires a friendly, outgoing individual who can multitask efficiently in a fast-paced environment and collaborate with various departments to ensure seamless guest experiences.

In addition to greeting and assisting guests, the Lead Greeter/Cashier is also responsible for managing orders for food and beverages, accurately processing payments, and maintaining cleanliness and organization in the lobby and cashier areas. The position often acts as the on-floor supervisor of the restaurant, helping train and develop staff, resolving employee and guest concerns, and communicating effectively with the restaurant manager. The role demands a proactive and detail-oriented individual who embodies the core values of the Hyatt brand and contributes to a positive team environment. With a salary of $18.00 per hour, this role offers competitive compensation along with numerous benefits provided by Davidson Hospitality Group, the managing company, known for its entrepreneurial spirit and commitment to employee well-being. This position is ideal for individuals passionate about hospitality and eager to make a positive impact on guest experiences while advancing their careers in a supportive and dynamic setting.

Job Requirements

High School diploma or equivalent
Proven experience in customer service or cashiering roles
Ability to handle cash transactions accurately
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Availability to work flexible hours, including weekends and holidays
Ability to read, write and speak English fluently

Job Qualifications

Excellent customer service skills
Strong communication skills
Read, write and speak English fluently
High energy and enthusiasm
Ability to multitask in a fast-paced environment
Strong attention to detail
Experience with cash handling and point-of-sale systems
High School diploma or equivalent
Ability to work flexible schedules, including weekends and holidays

Job Duties

Welcome guests with a warm and friendly demeanor, creating a positive and inviting atmosphere
Provide exceptional customer service, answering inquiries, and assisting guests with their needs
Maintain a clean and organized work area, including the cashier station and lobby
Collaborate with other departments to ensure seamless guest experiences
Offer suggestions and recommendations for nearby attractions, dining options, and activities
Demonstrate a proactive approach in resolving guest issues or concerns
Guide guests through the menu, providing recommendations and answering any questions
Take accurate food and beverage orders and relay them to the kitchen and bar
Serve food and beverages in a timely and professional manner, ensuring presentation and quality meet our high standards
Clear tables and maintain a clean and organized dining area
Process guest payments and handle cash transactions accurately
Collaborate with the kitchen and bar staff to ensure smooth coordination and exceptional service delivery
Become an ambassador for our brand, embodying our core values and helping to create an exceptional team environment
Assist Restaurant Manager with training and development of staff
Resolve employee and guest-related problems
Communicate with Manager on all matters relating to the Restaurant
Act as the on-the-floor supervisor of the Restaurant