Server/Host/Food Runner

Renaissance Hotels is a renowned brand within the Marriott International portfolio, known for its vibrant and culturally immersive hospitality experiences. Situated at 5501 Carnegie Blvd, Charlotte, North Carolina, Renaissance Hotels offers guests a unique atmosphere that captures the spirit and DNA of the local neighborhood. As part of Marriott International, a global leader in the hospitality industry, Renaissance Hotels dedicates itself to creating memorable and authentic guest experiences that go beyond conventional travel and accommodation. Marriott International is committed to fostering a diverse and inclusive workplace where associates from various backgrounds are valued and empowered to bring their best selves to work. With a robust portfolio of brands and a reputation for excellence, Marriott International provides exceptional career development opportunities across multiple disciplines within the hospitality sector. The company is an equal opportunity employer that embraces diversity and promotes non-discrimination on any protected basis, including disability and veteran status.

The position of Guest Service Expert at Renaissance Hotels is a non-management, full-time role designed to elevate the guest experience through attentive service and operational excellence. Scheduled for day shifts, evening shifts, and weekends, the role requires availability during these times and offers competitive pay in the range of $14.16 to $15.01 per hour, in addition to tip eligibility. Employees in this position enjoy perks such as free parking and complimentary meals, facilitating a supportive work environment.

The Guest Service Expert plays a critical role in crafting a unique and engaging guest experience at Renaissance Hotels. Unlike traditional service positions that focus solely on food and beverage delivery, this role emphasizes creating an atmosphere where every interaction adds to the guest's enjoyment. Responsibilities include setting tables, communicating effectively with kitchen staff, engaging warmly with guests, and ensuring cleanliness in work areas and supplies. The Guest Service Expert’s efforts ensure that every transaction is seamless and contributes to the overarching experience that defines Renaissance Hotels.

In this role, associates must demonstrate physical stamina by standing, sitting, or walking for extended periods, and safely navigating uneven or slippery surfaces. The job involves manual handling tasks such as moving, lifting, carrying, pushing, and pulling objects that weigh up to 25 pounds independently, or up to 50 pounds with assistance. Flexibility, bending, twisting, and stooping are also part of the daily routine. Maintaining a professional appearance, adhering to quality standards, and complying with company policies and safety protocols are fundamental to success in this position.

Guest Service Experts at Renaissance Hotels do more than serve food—they embody the spirit of the brand by delivering personalized and memorable service in a dynamic and welcoming environment. Candidates entering this role may have less than one year of related work experience and typically hold a high school diploma or G.E.D. equivalent. While no supervisory experience or certifications are required, a positive attitude and a willingness to learn are essential. This position offers individuals the chance to grow within one of the world's foremost hospitality companies, contributing to a culture of inclusivity, innovation, and exceptional service. If you are passionate about hospitality and eager to be part of a team that celebrates cultural diversity and adventurous travel experiences, the Guest Service Expert role at Renaissance Hotels provides a fulfilling career path with opportunities to develop both personally and professionally.