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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
PTO
Hotel and restaurant discounts
health benefits
vision benefits
Dental benefits
401(k) plans with matching contributions
Paid holidays
short-term disability
long-term disability
Referral bonuses
flexible spending accounts
Job Description
Archer Hotel Napa is a distinguished boutique hotel located in the heart of downtown Napa, California. Known for its luxurious accommodations and a welcoming atmosphere, the hotel boasts 183 elegant rooms and suites, many of which feature private balconies offering stunning views. The property elevates guest experiences through a variety of upscale amenities, including a signature restaurant, the vibrant Sky & Vine Rooftop Bar, a Water Deck, Rooftop Spa, Fitness Studio, and more than 22,000 square feet of versatile indoor and outdoor event spaces. Recognized as a AAA Four Diamond and Forbes Travel Guide Recommended property, the hotel consistently upholds... Show More
Job Requirements
- Have or be capable of obtaining TIPS certification or other required alcohol safety requirements
- Capable of exerting up to 50 pounds of force occasionally
- Capable of standing for an entire shift or for an extended amount of time
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling
- Maintain regular attendance in compliance with LodgeWorks standards
- Dedicated with a strong work ethic and can work both individually and with a team
- Comfortable following directions, guidelines and work objectives
Job Qualifications
- A team player with a heart for hospitality
- Entrepreneurial at heart and innovative in mind
- Customer-focused, with guests, clients and employees at the forefront of your thinking
- Nimble and able to adapt to change quickly
- Committed to sharing and togetherness and value the family mindset of our organization
- Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation
- Have or be capable of obtaining TIPS certification or other required alcohol safety requirements
- An expert in prioritizing with the ability to use time wisely
- Dedicated with a strong work ethic and can work both individually and with a team
- Steadfastly driven to ensure the safety and security of the guests and their belongings
- Comfortable following directions, guidelines and work objectives
- Capable of exerting up to 50 pounds of force occasionally
- Capable of standing for an entire shift or for an extended amount of time
- Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling
- A plus: At least one year of server experience
- A must: A social butterfly - creating a positive experience for our guests
Job Duties
- Greet customers upon arrival to the restaurant
- Provide gracious and professional food and beverage service in an efficient manner
- Answer questions, suggestively sell and create an upbeat atmosphere for guests
- Maintain regular attendance in compliance with LodgeWorks standards
- Clear and clean tables as guests leave
- Set tables throughout the shift when applicable
- Retrieve and deliver food and beverage items in a timely manner
- Replenish beverages and ensure guest satisfaction throughout the meal service
- Take food and beverage orders and place orders in point-of-sale system
- Ensure that the serving station is always clean and well-stocked
- Support other areas or roles when necessary
- Be knowledgeable of the menu, brands, prices and options, along with promotions and specials
- Conduct oneself in a professional manner at all times
- Present the check and be responsible for all transactions, including receiving payment and accurately counting back change
- Graciously respond to guest concerns or requests, and report the situation to the Manager
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Execute daily side work with enthusiasm and motivation
- Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations
- Complete any other tasks as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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