Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Flexible
Benefits
Tips
Mental Health Resources
sick pay
401(k)
Employee Meals
Travel Discounts
Employee Referral Bonus
Job Description
The Elizabeth Hotel and Emporium, a proud member of the Sage Hospitality family, is much more than just a hotel – it is a vibrant celebration of community, creativity, and connection nestled in the heart of Old Town Fort Collins. Drawing inspiration from the rich local culture, music, and art, The Elizabeth Hotel is a unique destination that blends historic charm with modern luxury. It is recognized for its lively atmosphere, including live music at the Magic Rat, rooftop cocktails at the Sunset Lounge, and locally inspired cuisine at The Emporium restaurant. The hotel strives to create moments that resonate... Show More
Job Requirements
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Must know standard cash-handling procedures
- Must be fluent in oral and written English
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Job Qualifications
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluency in oral and written English
- Ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs or requests
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
- Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by company standards
- Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by company policies and procedures
- Know and comply with state liquor laws
- Ensure established pars are maintained
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
- Presents a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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