Server/Bartender

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $9.25 - $17.25

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Competitive wages

tips are paid daily

Flexible work schedules

Diverse work environment

401k

Free teammate meals

discounts

Health Insurance

Job Description

Genghis Grill is a prominent fast-casual dining establishment that specializes in Mongolian stir-fry cuisine, providing customers with a unique and interactive dining experience where they can customize their meals from a diverse array of fresh ingredients. Founded with a vision to deliver high-quality, flavorful food in a vibrant atmosphere, Genghis Grill has grown to become a well-respected brand within the restaurant industry. The company prides itself on its commitment to excellent customer service, fostering a diverse and supportive work environment, and providing opportunities for career advancement for its team members. Genghis Grill's culture emphasizes teamwork, respect, and professionalism, all of which contribute to a rewarding career for those who join their team.

We are currently seeking enthusiastic and customer-focused individuals to join us as Servers. This position offers a dynamic work schedule, opportunities for growth, and a chance to be part of a thriving team dedicated to delivering exceptional hospitality. Servers play a critical role in creating memorable dining experiences by providing timely, accurate, and friendly service to our guests. The ideal candidate will be motivated, high-energy, and possess a customer-centric attitude. Servers at Genghis Grill not only take orders and deliver food and beverages, but they also contribute to the restaurant's profitability by driving repeat customer visits and upselling menu items, including signature beverages and liquor when applicable. The role requires maintaining cleanliness and safety standards within the dining and work areas while adhering to company policies and state regulations regarding food handling and alcohol service.

Employment with Genghis Grill comes with competitive wages, daily paid tips, flexible scheduling options, and health insurance benefits for full-time team members. Additional benefits include a 401K retirement plan, free meals, employee discounts, and a supportive, diverse workplace culture. There is a strong emphasis on teamwork and shared success, making Genghis Grill an ideal place for those seeking a career in the hospitality industry with plenty of room to advance. Whether you are new to the restaurant industry or an experienced professional, Genghis Grill provides comprehensive training and a welcoming environment to hone your skills and grow your career.

Job Requirements

must be able to lift/carry up to 25 lb
must be capable of constant walking, standing, stooping, and reaching in any direction
must have manual dexterity
must have relevant certifications for food handling and alcohol service
must be willing to work flexible hours including weekends and holidays
must have excellent communication skills
must be a team player
must be customer service oriented

Job Qualifications

must be motivated and have a high energy level
must be customer-centric, demonstrating a desire to be of service
must be organized
must be able to excel in high-pressure environments
must be able to follow written and verbal instructions
must have a calm and friendly demeanor at all times
must have a working knowledge of our menu items including signature beverages
must be respectful of all customers, managers, team members, and vendors
must be able to recognize common signs of intoxication and know how to address the situation following Genghis Grill standards
must maintain all required state and local food and alcohol certifications
must be available to a variety of opens, swings, and closes including weekends and holidays

Job Duties

demonstrates outstanding hospitality and service throughout each shift with customers, managers, and team members
demonstrates teamwork
takes food and beverage orders from customers
accepts customer payments and processes quickly and accurately in accordance with Genghis Grill cash handling policies
follows company cash handling policies and procedures
completes opening duties, shift, and closing duties
delivers food and beverages to customers in a timely manner
suggestively upsells when options exist for liquor or food items
follows all sanitation and safety policies
maintains the server stations ensuring they remain stocked throughout the shift
ensures table maintenance throughout the dining experience
able to fill in as needed to ensure a smooth experience for customers and team members
maintains a safe working environment and reports any safety issues to management immediately
maintains valid state and local food handlers and alcohol certifications
adheres to all Genghis Grill policies and procedures
advises Restaurant Manager/General Manager/Regional Director of any non-routine situations
other duties as assigned by management