Server, Yoshoku - Waldorf Astoria New York

Elizabeth, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $21.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Mental Health Resources

Paid Time Off

Travel discount

Parental leave

401(k) matching

Employee Stock Purchase Program

educational assistance

Career Development

recognition programs

Job Description

The Waldorf Astoria New York is an iconic luxury hotel that has recently undergone a transformative restoration, set to reignite its magnetic allure in the heart of New York City. Known worldwide for its rich history and authentic legacy, this landmark destination blends tradition with contemporary elegance. The hotel offers 375 rooms plus 375 residences, complemented by 40,000 square feet of event space, holistic spa and wellness programming, and partnerships with celebrity chefs. As part of the esteemed Hilton portfolio, the Waldorf Astoria stands as a beacon of refinement and exceptional service, creating unforgettable experiences for discerning travelers and guests.Show More

Job Requirements

Complete open availability including weekdays, weekends, and holidays
Must be comfortable with a varying work schedule and hours based on seniority and business needs
No accommodations for schedule restrictions
Ability to work full-time hours though they are not guaranteed
Valid Food Handler Card
Valid Alcohol Awareness certification
Proven experience in luxury hospitality or high-end restaurant service
Strong knowledge of Japanese cuisine and beverage service
Excellent communication and interpersonal skills
Ability to provide Forbes 5-Star level service in a fast-paced environment
Ability to work both independently and collaboratively as part of a team
Must be aligned with Hilton's values of hospitality, integrity, leadership, teamwork, ownership, and urgency

Job Qualifications

Proven experience as a server, preferably in a luxury hotel or high-end restaurant setting
Strong knowledge of Japanese cuisine and beverages, ideally including omakase-style service
Ability to engage with guests with a genuine sense of interest, remembering their names and preferences to create a personalized and memorable experience
Strong communication skills, with the ability to work effectively as part of a team and independently
Ability to work efficiently in a fast-paced environment while maintaining attention to detail and delivering Forbes 5-Star level service
Excellent interpersonal skills with the ability to respond promptly and professionally to guest inquiries and requests
Must possess a valid Food Handler Card and Alcohol Awareness certification prior to being offered the position
Ability to work flexible hours, including nights, weekends, and holidays as needed

Job Duties

Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the restaurant
Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience
Demonstrate a genuine sense of interest in guests' needs, providing expert recommendations and creating a memorable dining experience
Maintain in-depth knowledge of the menu, daily specials, and restaurant promotions to provide accurate information and enhance the guest experience
Take food and beverage orders, input orders into the point-of-sale system, and ensure that all details are accurately captured
Retrieve and deliver food and beverages in a timely manner, ensuring that each order is presented to the highest standards of quality and presentation
Monitor guest satisfaction throughout the meal, addressing any concerns or needs promptly and with a positive attitude
Serve alcoholic and non-alcoholic beverages in compliance with all federal, state, local, and company regulations
Keep your station well-stocked with necessary supplies to ensure a smooth service
Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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