Server - Yakiya

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $10.75 - $18.25
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Work Schedule

Flexible
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Benefits

flexible schedules
Great pay
Free Meals
Medical insurance
Vision Insurance
Dental Insurance
Voluntary Short-Term Disability Insurance
Cancer income protection insurance
health care flexible spending account
Dependent Care Flexible Spending Account
401K with company match
Vacation leave
sick leave
Bereavement leave
leave share program
associate discounts
Referral Bonus
Community Involvement Opportunities
Hands-on paid training
Career and leadership development
Opportunities for management growth

Job Description

Panda Restaurant Group, Inc., founded in Glendale, California, in 1983, has grown to become the largest family-owned American Chinese restaurant concept in the United States. With nearly 2,300 locations worldwide, Panda Restaurant Group is committed to delivering exceptional Asian dining experiences to its guests. The company places a strong emphasis on family values and strives to create an inspiring work environment that helps its team members improve their lives while positively impacting the communities where they operate. Known for its dedication to quality and service, Panda Restaurant Group maintains a safe, welcoming, and inclusive atmosphere for both guests and associates, embracing diversity and complying with all federal, state, and local laws regarding workplace accommodations and equal employment opportunities.

The server role at Panda Restaurant Group is a critical position focused on providing top-notch guest service in a fast-paced restaurant environment. Servers act as the primary point of contact for guests, responsible for delivering efficient service with full knowledge of the food and beverage menus. This role requires excellent communication skills, an enthusiastic approach, and the ability to anticipate guests' needs to create a memorable dining experience. Servers are expected to ensure cleanliness and order in their workstations throughout their shifts, adhere to proper table manners, and maximize sales by suggestive selling additional menu items such as drinks, appetizers, desserts, and specials. The role demands an individual who can manage guest interactions professionally, working closely with kitchen staff to meet special requests, and maintaining timely coordination of food and drink orders.

In addition to serving guests, the server must take on responsibilities such as executing proper service standards, including wine opening, dish placement, and plate removal. They must engage with guests in friendly conversation without interrupting their dining experience and be attentive to anticipating their needs such as refilling drinks or providing condiments. The server is also responsible for completing opening and closing duties for their dining area and workstation. This role requires a commitment to maintaining a safe dining environment, promptly addressing spills or hazards, and collaborating with other staff members during busy periods to ensure smooth operations.

Panda Restaurant Group offers flexible schedules and competitive pay ranging from $17.81 to $20.81 per hour, with actual pay determined by location and experience. Full-time associates benefit from comprehensive medical, vision, and dental insurance plans, voluntary short-term disability and cancer income protection, health care and dependent care flexible spending accounts, and a 401K retirement plan with company match. The company provides paid vacation, sick leave, bereavement leave, and a unique Leave Share Program. Other benefits include associate discounts on many brands, referral bonuses, opportunities for community involvement, hands-on paid training, ongoing career and leadership development, and potential advancement into management positions.

Panda Restaurant Group is an equal opportunity employer, committed to providing a diverse and inclusive workplace free from discrimination or harassment based on legally protected characteristics such as gender, race, religion, disability, age, veteran status, and more. The company also complies with the Americans with Disabilities Act (ADA) and offers reasonable accommodations throughout the hiring process and employment. Candidates are encouraged to request accommodations if needed to facilitate a successful application or interview experience.

Overall, this server position offers a dynamic and rewarding opportunity for individuals passionate about delivering superior guest service in a vibrant, family-oriented Asian dining environment. The role not only demands professionalism, attention to detail, and interpersonal skills, but also provides robust support for employee growth and well-being, making Panda Restaurant Group an employer of choice in the restaurant industry.

Job Requirements

  • High school graduate
  • Restaurant experience a plus
  • Must be 18 year of age to carry alcoholic beverages
  • Have a clean, neat appearance and good personal hygiene at all times
  • Have a courteous, enthusiastic style of communication
  • Ability to communicate with guests fluently

Job Qualifications

  • High school graduate
  • Restaurant experience a plus
  • Must be 18 year of age to carry alcoholic beverages
  • Have a courteous, enthusiastic style of communication
  • Ability to communicate with guests fluently

Job Duties

  • Ensure that all guests are greeted in a timely, friendly, and professional manner
  • Explain to guests about our offerings, the holiday menu/specials
  • Recommend seasonal menu, suggestive sell additional items- drinks, soup, appetizers, dessert
  • Be the server of choice- Frequent request by guests to be the server
  • Remember regular guests' names and orders
  • Work with the kitchen staff to meet any special requirements for ingredients and preparation of food
  • Ensure timely delivery of the guest's order when ready in the kitchen and prepare it as necessary with garnishes, sauce
  • Keep guests informed of the status of their food and drink orders if not available immediately
  • Execute the proper placement of dishes on the table
  • Execute the proper wine opening and serving procedures
  • Execute the proper service standards- removal of plates, replacing dirty plates
  • Engage the guests in small talk while serving them to enhance their dining experience
  • Know the proper time to offer services- Do not interrupt guests while they are having conversation
  • Anticipate guest's needs prior to them asking- condiments, water/tea refill etc
  • Ensure quality check backs are done in a timely manner, to ensure everything is satisfactory and respond promptly to any request or complaint, seeking the manager's help as needed
  • Present check at the end of the meal, take and process payments in cash or credit card using company procedures
  • Assist bussers and other servers as needed, especially during busy periods
  • Make sure that dining room area is kept clean and free of trash at all times
  • Clean up spills promptly anywhere in dining room
  • Remove or alert management to any safety hazard
  • Do opening or closing routines for dining room and work stations as needed

Job Criteria

Experience

Entry Level (1-2 years)


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