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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $29.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Paid Time Off
sick leave
bonus potential
Job Description
Bayer is a global leader in health and agriculture, focusing on innovative solutions that enhance the quality of life for people around the world. With a commitment to science and technology, Bayer continuously strives to tackle some of the world’s toughest challenges under the mission "Health for all, Hunger for none." The company operates across various sectors, including pharmaceuticals, consumer health, crop science, and animal health, making it a diverse and dynamic organization dedicated to improving health and nutrition worldwide. Bayer fosters an environment of energy, curiosity, and dedication where employees are encouraged to learn from diverse perspectives, expand their... Show More
Job Requirements
- High school diploma or equivalent
- Relevant technical support experience or degree in engineering, electronics, IT, computer science or related fields
- Proven experience with healthcare IT systems including Microsoft and Linux environments
- Knowledge of interoperability standards DICOM and HL7
- Understanding of radiology workflows and clinical needs
- Knowledge of cybersecurity and privacy laws
- Ability to troubleshoot networking and integration issues
- Strong interpersonal and communication skills
- Proficient in technical documentation and knowledge base creation
- Willingness to travel domestically and internationally
- Ability to work collaboratively across departments
- Capable of mentoring and coaching team members
Job Qualifications
- High school diploma or GED with 10 years of applicable technical support experience
- Associate's degree in related fields with 5 years of applicable experience
- Bachelor's degree in related fields with 2 years of applicable experience
- Technical experience supporting enterprise healthcare IT systems including Microsoft and Linux platforms
- Knowledge of PACS/RIS environments and cloud infrastructure solutions
- Working knowledge of healthcare interoperability standards such as DICOM, HL7, and web services
- Strong understanding of radiology clinical workflows
- Knowledge of privacy laws, cybersecurity, and networking troubleshooting
- Familiarity with radiology operational needs and modalities
- Functional understanding of core radiology systems including RIS/HIS and integration engines
- Effective communication skills with customers at various technical levels
- Strong verbal and written communication and documentation skills
- Proficiency with Microsoft Office and relevant productivity tools
- Willingness to travel domestically and internationally if required
Job Duties
- Accurately record and detail daily activities while ensuring timely submission of customer complaints
- Review and update procedures to drive customer success
- Perform and troubleshoot remote software upgrades and assist with remote operating system upgrades and server migrations
- Verify and update server configurations and conduct pre- and post-upgrade checks to ensure optimal performance
- Support routine maintenance tasks including validating software and operating systems, confirming adequate server resources, and applying DICOM and HL7 preventative maintenance procedures
- Provide level 3 troubleshooting and build customer OVF files
- Manage configuration of customer settings to meet specific requirements and test new customer interfaces
- Create and test scripts to automate common tasks including troubleshooting and upgrades
- Sustain quality through continuous testing and focus on data integrity
- Document and communicate new procedures and processes that meet compliance and regulatory standards
- Build strong relationships across engineering, R&D, cybersecurity, new product development, sales, and operational teams
- Coach and mentor new team members in technical capacities
- Contribute to a motivational, results-oriented team environment fostering teamwork and mutual support
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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