Server Upgrade & Maintenance Support Specialist

Bayer is a global leader in health and agriculture, focusing on innovative solutions that enhance the quality of life for people around the world. With a commitment to science and technology, Bayer continuously strives to tackle some of the world’s toughest challenges under the mission "Health for all, Hunger for none." The company operates across various sectors, including pharmaceuticals, consumer health, crop science, and animal health, making it a diverse and dynamic organization dedicated to improving health and nutrition worldwide. Bayer fosters an environment of energy, curiosity, and dedication where employees are encouraged to learn from diverse perspectives, expand their skills, and redefine what is possible through innovation. This inclusive and supportive culture makes Bayer an attractive employer for professionals seeking to make a meaningful impact in their careers while working alongside brilliant and diverse minds.

The role of Server Upgrade & Maintenance Support Specialist at Bayer is a crucial position within the Bayer Customer Response Squad. This role is designed for a technically skilled professional responsible for executing software upgrades on servers, performing routine server and software maintenance, managing data migration projects, and resolving server-related issues across a wide suite of Bayer products. The position supports both current and future technologies, requiring a blend of hands-on technical skills and strategic process improvement capabilities. The specialist performs high-level technical troubleshooting for the technical assistance center team, contributing to operational success by ensuring that server environments function optimally and securely. Additionally, the role involves developing and communicating new procedures that align with industry compliance, regulatory requirements, and customer standards, enhancing the overall quality and reliability of Bayer's technology platforms.

This position calls for a detail-oriented individual who is capable of accurately recording daily activities, managing customer complaints effectively, and driving customer success through continuous process improvements. The specialist conducts software and operating system upgrades remotely, verifies server configurations, performs pre- and post-upgrade checks, and applies preventative maintenance standards such as DICOM and HL7 protocols to maximize system reliability. Furthermore, the role supports automation efforts by creating and testing scripts that streamline routine tasks, ultimately sustaining data integrity and platform quality.

An important aspect of this role is strong collaboration with various departments including engineering, research and development, cybersecurity, sales, and operational excellence teams, fostering a culture of knowledge sharing and teamwork. The Server Upgrade & Maintenance Support Specialist also mentors new team members to build technical competencies within the group. This position is residence-based in the USA, with a salary range between $96,800 and $145,200 annually, complemented by comprehensive benefits including health care, vision, dental, retirement plans, paid time off, and more. Limited domestic and international travel may be required. By joining Bayer in this role, candidates have the opportunity to contribute significantly to a global organization dedicated to creating a healthier future for all, backed by a strong commitment to employee growth, innovation, and social responsibility.