Server Upgrade & Maintenance Support Specialist

Springfield, IL, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.50 - $29.25

Work Schedule

Standard Hours

Benefits

health care

Vision care

dental care

Retirement Plan

Paid Time Off

sick leave

Bonus or incentive compensation

Job Description

Bayer is a global leader in life sciences, dedicated to improving health and nutrition across the world. With a strong commitment to innovation and sustainability, Bayer operates in the fields of pharmaceuticals, crop science, and consumer health. The company continuously strives to tackle some of the most challenging global issues with energy, curiosity, and a dedication to learning. Bayer fosters a dynamic and inclusive workplace where employees are encouraged to grow their capabilities and expand their thinking, all while contributing to meaningful projects that improve lives.

Bayer is currently seeking a Server Upgrade and Maintenance Support Specialist for a residence-b... Show More

Job Requirements

High school diploma/GED or higher education in related field
Minimum years of applicable experience depending on education level
Experience supporting enterprise healthcare IT systems and related technologies
Knowledge of DICOM, HL7, and healthcare interoperability
Understanding of Radiology workflows and imaging systems
Familiarity with privacy laws and cybersecurity principles
Strong communication skills
Ability to work collaboratively in a team environment
Proficiency in Microsoft Office
Willingness to travel domestically and internationally as needed

Job Qualifications

High school diploma/GED with 10 years of applicable technical support experience
Associate degree in engineering, electronics, IT, computer science or relevant discipline with 5 years of experience
Bachelor’s degree in relevant discipline with 2 years of experience
Technical experience supporting enterprise healthcare IT systems including Microsoft and Linux platforms
Knowledge of healthcare interoperability standards such as DICOM and HL7
Understanding of Radiology clinical workflows, image acquisition, networking and storage
Knowledge of privacy laws, cybersecurity, and networking troubleshooting
Familiarity with Radiology stakeholders and their operational needs
Ability to communicate effectively and confidently with technical and clinical audiences
Strong verbal and written communication skills including technical documentation
Proficiency in Microsoft Office and other productivity tools

Job Duties

Record and detail all daily activities and submit customer complaints in a timely manner
Review and update procedures focusing on customer success
Perform and troubleshoot remote software and operating system upgrades and server migrations
Verify and update server configurations and conduct pre- and post-upgrade checks
Support routine maintenance tasks ensuring software and operating systems function without errors
Apply DICOM and HL7 preventative maintenance procedures to ensure system reliability
Provide level 3 troubleshooting and assist in building and importing customer OVF files
Manage configuration of customer settings and test new customer interfaces
Create and test scripts to automate troubleshooting, upgrades, configurations, and pre- and post-checks
Document and communicate new procedures and processes meeting compliance, regulatory and customer standards
Build strong relationships across multiple organizations
Mentor and coach new team members
Contribute to a performance and results-oriented team environment

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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