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Server Upgrade & Maintenance Support Specialist

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $31.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Paid Time Off
sick leave
bonus compensation

Job Description

Bayer is a global enterprise with core competencies in the life science fields of health care and agriculture. The company is dedicated to addressing some of the world's toughest challenges by innovating and providing solutions that improve health and nutrition. Bayer has a long-standing commitment to sustainability and improving the quality of life for people around the world. Known for its passionate workforce, Bayer encourages curiosity, diversity, and continuous learning to drive breakthrough advancements that redefine what is possible. The organization fosters a collaborative environment where brilliant minds come together to make a meaningful impact on society. Bayer’s mission, 'Health... Show More

Job Requirements

  • High school diploma/GED required or equivalent relevant degrees
  • Applicable technical support experience in engineering, electronics, IT administration, or computer science fields
  • Knowledge and experience with Microsoft and Linux operating systems
  • Familiarity with healthcare interoperability standards such as DICOM and HL7
  • Understanding of radiology workflows and modalities
  • Knowledge of privacy laws and cybersecurity
  • Strong troubleshooting and communication skills
  • Ability to perform remote software and operating system upgrades
  • Willingness to travel domestically and internationally as needed

Job Qualifications

  • High school diploma/GED with 10 years of applicable technical support experience
  • Associate’s degree in related fields with 5 years of applicable experience
  • Bachelor’s degree in related fields with 2 years of applicable experience
  • Demonstrated technical experience supporting enterprise healthcare IT systems including Microsoft and Linux platforms
  • Working knowledge of healthcare interoperability standards including DICOM and HL7
  • Strong understanding of radiology clinical workflows and related technologies
  • Knowledge of privacy laws, cybersecurity, and networking troubleshooting
  • Ability to communicate effectively with diverse technical and clinical audiences
  • Strong verbal and written communication skills including technical documentation
  • Proficiency with Microsoft Office and support tools

Job Duties

  • Accurately record and detail all daily activities while ensuring timely submission of customer complaints
  • Review and update procedures with a focus on driving customer success
  • Perform and troubleshoot remote software upgrades and assist with remote operating system upgrades and server migrations
  • Verify and update server configurations and conduct pre- and post-upgrade checks to ensure optimal performance
  • Support routine maintenance tasks including validating software and operating systems function without errors and confirming adequate server resources
  • Apply DICOM and HL7 preventative maintenance procedures to ensure system reliability
  • Provide best-in-class Level 3 troubleshooting and assist with building and importing customer OVF files

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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