Server Upgrade & Maintenance Support Specialist

Bayer is a global enterprise with core competencies in the life science fields of health care and agriculture. The company is dedicated to addressing some of the world's toughest challenges by innovating and providing solutions that improve health and nutrition. Bayer has a long-standing commitment to sustainability and improving the quality of life for people around the world. Known for its passionate workforce, Bayer encourages curiosity, diversity, and continuous learning to drive breakthrough advancements that redefine what is possible. The organization fosters a collaborative environment where brilliant minds come together to make a meaningful impact on society. Bayer’s mission, 'Health for all, Hunger for none,' is at the core of everything they do, guiding their approach to innovation and customer service.

The Server Upgrade and Maintenance Support Specialist role is an exciting opportunity within Bayer's Customer Response Squad. This position is focused on executing software upgrades on servers, performing routine server and software maintenance, managing data migration projects, and diagnosing and resolving server-related issues across various Bayer product suites. The role serves as a crucial technical troubleshooting resource and a high-level support point for the technical assistance center team. Beyond these tasks, this position plays an instrumental role in developing and communicating new procedures and processes that meet stringent industry compliance, regulatory requirements, and customer standards.

The individual in this role will be expected to maintain required technical and customer certifications, stay abreast of evolving service procedures and policies, and continually enhance their expertise to deliver exceptional customer support aligned with Bayer's business needs. This position requires a proactive mindset focused on process improvement, including automation through scripting and continuous quality assurance to sustain platform reliability and data integrity. The role demands strong collaboration across multiple internal teams including engineering, R&D, cybersecurity, sales, and operational excellence, underscoring the importance of communication and teamwork in achieving organizational goals.

Salary for this position ranges from $96,800 to $145,200 annually, with potential additional bonus or incentive compensation based on performance and relevance. The employment type is full-time, based in multiple locations across the United States, including remote work options. This role may involve some domestic travel (5-10%) and occasional limited international travel. Bayer offers a comprehensive benefits package including health care, vision, dental, retirement plans, paid time off, and sick leave.

This position is ideal for candidates who bring extensive technical support experience, especially in healthcare IT environments, and possess strong troubleshooting skills, knowledge of Microsoft and Linux platforms, and familiarity with healthcare interoperability standards such as DICOM and HL7. Candidates with background in radiology workflows, cybersecurity, data privacy, and regulatory compliance will find this role both challenging and rewarding. Bayer encourages applications from driven individuals who want to be part of an innovative and impactful team working to transform healthcare technology solutions globally.