Server Upgrade & Maintenance Support Specialist

Bayer is a global enterprise with core competencies in the fields of health care, agriculture, and high-tech polymer materials. Known for its innovative approach and commitment to science, Bayer aims to solve some of the world's toughest challenges related to health and nutrition. The company is driven by a vision of 'Health for all, Hunger for none,' emphasizing accessibility to healthcare and sustainable development worldwide. With a presence in numerous countries, Bayer combines cutting-edge research, technology, and dedicated expertise to bring forward products and services that improve human, animal, and plant health. This makes Bayer not just a company but a movement towards a healthier and more sustainable future. As an employer, Bayer offers diverse opportunities ranging from research and development to technical support roles, fostering a collaborative environment where creativity and innovation thrive. The company is committed to equality, diversity, and inclusion and supports the personal and professional growth of its employees through continuous learning, mentorship, and dynamic team cultures. The Server Upgrade and Maintenance Support Specialist position is a critical role within Bayer's Customer Response Squad, focusing on maintaining and upgrading software on servers that support Bayer's suite of products. This residential-based role involves executing software upgrades, performing routine server and software maintenance tasks, managing data migration projects, and providing high-level troubleshooting support to the technical assistance center team. It is a role designed for professionals who thrive on technical challenges and customer success, offering an opportunity to impact healthcare IT systems that are fundamental to radiology and diagnostic imaging workflows. The job requires a thorough understanding of various enterprise healthcare IT systems including Microsoft and Linux platforms, as well as healthcare interoperability standards such as DICOM and HL7. The specialist will be responsible for ensuring optimal server performance by conducting pre- and post-upgrade verifications, troubleshooting remote software and OS upgrades, and managing server resources proactively. Additionally, the role involves sustaining the quality of Bayer's technology platforms through continuous testing, data integrity maintenance, scripting for automation, and process improvements. Publishing and documenting technical procedures and industry-compliant processes is also a key component of this role, making communication skills essential. The environment promotes cross-functional collaboration, requiring the incumbent to build strong relationships with engineering, R&D, cybersecurity teams, sales, and operational excellence groups. There is also an aspect of mentorship, helping new team members grow their technical abilities. Bayer offers a salary range from $96,800 to $145,200 with possible additional bonuses or incentives, reflecting the specialist's skillset and experience. Along with competitive pay, employees enjoy comprehensive benefits including healthcare, dental, vision, retirement plans, paid time off, and sick leave. This role demands both high technical competence and dedication to customer success, providing a fulfilling career path within a reputable and innovative global company committed to making a difference in the healthcare and technology sectors.