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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $29.25
Work Schedule
Standard Hours
Benefits
health care
Vision
Dental
retirement plans
Paid Time Off
sick leave
Bonus or incentive compensation
Job Description
Bayer is a global enterprise with core competencies in the fields of health care, agriculture, and high-tech polymer materials. Known for its innovative approach and commitment to science, Bayer aims to solve some of the world's toughest challenges related to health and nutrition. The company is driven by a vision of 'Health for all, Hunger for none,' emphasizing accessibility to healthcare and sustainable development worldwide. With a presence in numerous countries, Bayer combines cutting-edge research, technology, and dedicated expertise to bring forward products and services that improve human, animal, and plant health. This makes Bayer not just a company but... Show More
Job Requirements
- High school diploma or GED
- 10 years of applicable technical support experience or associate's degree with 5 years experience
- bachelor's degree with 2 years experience in related fields such as engineering, electronics, IT, computer science
- Experience supporting enterprise healthcare IT systems
- Knowledge of Microsoft and Linux-based platforms
- Experience with PACS and RIS environments
- Working knowledge of healthcare interoperability standards including DICOM and HL7
- Strong understanding of radiology clinical workflows
- Knowledge of privacy laws and cybersecurity
- Networking knowledge and troubleshooting skills
- Ability to communicate across technical and clinical levels
- Strong verbal and written communication skills
- Proficiency with Microsoft Office
- Willingness to travel domestically and internationally
- Other duties as assigned
Job Qualifications
- High school diploma or GED with 10 years of technical support experience or associate's degree with 5 years experience or bachelor's degree with 2 years experience in related fields
- Demonstrated experience supporting enterprise healthcare IT systems including Microsoft and Linux platforms
- Knowledge of healthcare interoperability standards and troubleshooting data flow issues
- Understanding of Radiology clinical workflows and imaging technologies
- Knowledge of privacy laws, cybersecurity principles, and networking troubleshooting
- Familiarity with Radiology stakeholders and operational needs
- Functional understanding of core Radiology systems including RIS, HIS, PACS
- Effective communication with diverse technical and clinical customers
- Strong verbal and written communication skills including technical documentation
- Proficiency with Microsoft Office and other support tools
- Willingness to travel domestically and internationally as required
Job Duties
- Accurately record and detail all daily activities ensuring timely submission of customer complaints
- Review and update procedures focusing on driving customer success
- Perform and troubleshoot remote software upgrades and assist with OS upgrades and server migrations
- Verify and update server configurations and conduct pre- and post-upgrade checks
- Support routine maintenance tasks verifying software and OS function and validating server resources availability
- Apply DICOM and HL7 preventative maintenance procedures
- Provide Level 3 troubleshooting and assist with building and importing customer OVF files
- Manage configuration of customer settings and test new customer interfaces
- Create and test scripts to automate tasks including troubleshooting and upgrades
- Assist in documenting new procedures and processes for industry compliance and write knowledge management articles
- Build relationships across engineering, R&D, cybersecurity, sales and operational teams
- Coach and mentor new team members in technical skills
- Contribute to a motivational and performance-oriented team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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