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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.75 - $29.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Paid Time Off
sick leave
bonus potential
Job Description
Bayer is a global life science company that is dedicated to solving some of the world’s most challenging issues related to health and agriculture. With a vision to create a world where "Health for all, Hunger for none" is a reality, Bayer drives innovation and progress through energy, curiosity, and sheer dedication. The company values diverse perspectives and continuously strives to expand thinking, enhance capabilities, and redefine what is possible. Bayer offers a dynamic work environment where employees can build varied and meaningful careers alongside talented and diverse teammates who are passionate about making a real impact.
As a S... Show More
As a S... Show More
Job Requirements
- High school diploma/GED
- 10 years technical support experience in engineering, electronics, IT administration, computer science, or related discipline
- or associate's degree with 5 years of experience
- or bachelor's degree with 2 years of experience
- Experience in healthcare IT system support, enterprise systems
- Knowledge of Microsoft and Linux-based platforms including Red Hat, Alma Linux, Ubuntu
- Familiarity with healthcare interoperability standards DICOM, HL7
- Ability to troubleshoot integration and data flow
- Knowledge of radiology clinical workflows, networking, cybersecurity
- Strong communication skills including technical writing
- Proficiency in Microsoft Office
- Ability to travel domestically and internationally occasionally
- Willingness to adapt and learn new technologies and procedures
Job Qualifications
- High school diploma/GED with 10 years technical support experience or associate's degree with 5 years or bachelor's degree with 2 years in related fields
- Experience supporting enterprise healthcare IT systems including Microsoft and Linux platforms
- Knowledge of PACS/RIS environments and cloud infrastructure
- Working knowledge of healthcare interoperability standards such as DICOM and HL7
- Understanding of radiology clinical workflows and image networking
- Familiarity with privacy laws, cybersecurity, and networking troubleshooting
- Awareness of radiology key stakeholders and operational needs
- Proficient in communication including technical documentation and content creation
- Skilled in Microsoft Office and technical support tools
- Willingness to travel domestically and internationally as needed
Job Duties
- Accurately record and detail daily activities ensuring timely submission of customer complaints
- Review and update procedures to enhance customer success
- Perform and troubleshoot remote software upgrades and server migrations
- Support routine maintenance tasks including software validation and resource checks
- Apply DICOM and HL7 preventative maintenance
- Provide level 3 troubleshooting including OVF file management
- Manage customer configuration settings and validate new interfaces
- Create and test scripts to automate tasks and improve processes
- Document and communicate new procedures meeting compliance standards
- Build strong relationships across engineering, R&D, cybersecurity, sales and other teams
- Mentor new team members enhancing technical skills
- Foster a motivated, results-oriented, collaborative team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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