Server, Restaurant

Hilton Garden Inn Allentown West is part of the MCR Hotels portfolio, one of the leading hotel owner-operators in the United States. Founded in 2006, MCR operates an expansive network of premium-branded hotels across 37 states and 106 cities, with a portfolio valued at $5.0 billion that includes 148 hotels and more than 22,000 guestrooms. The company employs over 7,000 team members nationwide, managing hotels under prominent brands such as Marriott and Hilton, as well as a number of independent properties. Recognized for innovation and excellence, MCR has received numerous awards, including Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer. They also excel in hotel development with prestigious accolades for the TWA Hotel at New York's JFK Airport.

The Hilton Garden Inn Allentown West seeks a dedicated Server to join its team, playing a key role in delivering outstanding food and beverage service to guests. This position demands a prompt, friendly, and accurate approach to service, ensuring an inviting and delightful dining experience. The Server is responsible for taking food and beverage orders correctly, ensuring timely delivery of hot and freshly prepared items from the kitchen to the tables, and handling guest payments efficiently with precision. Additionally, the Server prepares specialty drinks such as coffee and other beverages, maintains clean and orderly dining spaces by clearing and resetting tables as needed, and provides attentive guest service by responding promptly to all diner requests.

Beyond the core service tasks, the role requires familiarity with the menu offerings, including current food and beverage items, and ensuring compliance with food safety and sanitation policies such as product rotation, proper labeling, and cleanliness standards. The Server also supports the overall cleanliness and organization of the restaurant environment and demonstrates comprehensive knowledge of hotel amenities, hours of operation, and events to better assist guests. This full-time role involves flexible scheduling, including availability on days, nights, weekends, and holidays according to hotel demands.

This position thrives within Hilton Garden Inn’s commitment to the MCR universal role standards emphasizing cleanliness, friendliness, and teamwork. Every team member contributes to the hotel’s reputation for spotlessly clean workspaces, happy guests, consistent product quality, and collaborative teamwork. Effective communication, a positive attitude, and a willingness to pitch in beyond typical responsibilities characterize successful team members. The company values punctuality, professionalism, and a guest-first mindset. Ultimately, the Server at Hilton Garden Inn Allentown West is integral in offering an exceptional hospitality experience that drives excellent guest satisfaction scores and fosters a welcoming atmosphere.

The establishment offers a rewarding work environment with opportunities for career advancement, competitive hourly wages with weekly pay, hotel discounts, and a comprehensive benefits package for full-time employees, including health, dental, and vision insurance after 30 days, paid time off, retirement plans, and referral bonuses. Being part of a prestigious and innovative hospitality company like MCR Hotels provides not only job stability with an industry leader but also the chance to grow professionally within a vibrant, guest-focused culture.