Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn At Seaworld Orlando Florida is part of a renowned hospitality group operated by MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a portfolio that includes 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. This impressive network spans multiple top brands including Marriott and Hilton, reflecting their commitment to quality and excellence in the hospitality industry. The Hilton Garden Inn at Seaworld Orlando is a full-service hotel dedicated to providing guests with a welcoming, clean, and comfortable environment, supported by a team that prioritizes exceptional customer service... Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior experience in hospitality or related service industry preferred
- Must provide friendly, efficient service with a positive attitude
- Flexibility to work varied shifts including holidays and weekends
- Punctuality and adherence to clock-in/out procedures
- Ability to stand and walk for extended periods
- Must follow food safety and sanitation standards
- Capable of lifting moderate weight such as linens and supplies
- Good communication skills and ability to understand English
- Must provide notice when calling out for scheduled shifts
- Willingness to support team efforts beyond assigned duties
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, complete tasks, and meet deadlines
- Friendly service mindset with consistent smile
- Flexible schedule availability including days, nights, holidays, and weekends
- Strong communication skills in English
- Ability to perform essential physical duties such as standing and walking for long periods
- Knowledge of food safety procedures and hotel amenities
- Customer service orientation with problem-solving skills
- Basic proficiency with POS systems and cash handling
- Ability to work effectively in a team environment
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to enhance guest relations
- Work collaboratively with team members to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support events and groups at the hotel as needed
- Use relevant technology effectively for role responsibilities
- Answer incoming calls with friendly, approved greetings
- Keep workspaces clean and well-organized throughout front and back of house
- Assist in cleaning guest rooms and public areas when necessary
- Always greet guests happily while performing cleaning duties
- Complete operational checklists accurately and on time every shift
- Provide accurate and timely shift handover reports
- Maintain a flawless uniform and professional appearance
- Communicate clearly and professionally with team members
- Exhibit a can-do attitude and willingness to assist beyond traditional duties
- Deliver food and beverage orders promptly and accurately
- Input orders into POS system and process guest payments
- Prepare coffee and other specialized drinks as a barista
- Clear, clean, and reset dining tables as needed
- Monitor diners to anticipate and respond to guest requests
- Complete daily inventory prep sheets and other allowable side work
- Escort guests to tables when needed
- Ensure compliance with food safety and handling policies
- Assist in maintaining cleanliness of restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and amenities
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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