Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $14.00
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement and upward mobility
health, dental, vision insurance available after 30 days
Job Description
Hilton Garden Inn Cleveland Downtown is part of the esteemed hospitality portfolio managed by MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio consisting of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. The company operates under multiple esteemed brands, including Marriott and Hilton, and is recognized for its innovation, excellence, and superior guest services. Hilton Garden Inn Cleveland Downtown epitomizes MCR’s commitment to providing clean, friendly, well-organized, and safe hotel environments where guests can experience remarkable stays steeped in comfort and professionalism. The hotel... Show More
Job Requirements
- experience in a hospitality, service, consumer-facing franchise or related field preferred
- must have a positive attitude and willingness to learn
- ability to follow instructions, assigned tasks, and meet deadlines
- always provide friendly service with a smile to guests
- flexible schedule with availability days, nights, holidays, and weekends based on hotel demands
- must arrive and clock in on time for every shift worked and clock out at scheduled shift ending time unless otherwise directed
- never work while clocked out
- must clock in and out for breaks at designated times
- must provide sufficient notice when calling out for scheduled shifts
Job Qualifications
- experience in hospitality, service, consumer-facing franchise, or related field preferred
- positive attitude and willingness to learn
- ability to follow instructions, assigned tasks, and meet deadlines
- provide friendly service with a smile to guests
- flexible schedule including availability for days, nights, holidays, and weekends
- punctuality in clocking in and out for shifts and breaks
- ability to communicate effectively in English
Job Duties
- greet guests happily upon arrival and throughout their stay using their names whenever possible
- take and accurately input food and beverage orders into the POS system
- deliver hot and fresh food items promptly from the kitchen to guest tables
- prepare coffee and specialized drinks as a barista
- clear, clean, and reset tables for dining as needed
- observe guests continuously and respond promptly to their requests
- complete daily inventory prep sheets and other side work permissible by labor rules
- maintain knowledge of current menu offerings and overall hotel amenities
- escort guests to tables as necessary
- ensure compliance with food safety and handling policies including product rotation, dating, labeling, and cleanliness
- assist in maintaining cleanliness of the restaurant and surrounding areas
Job Location
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