Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Paid Time Off
Free shuttle service
Free parking
Tuition Reimbursement
Fitness Reimbursement
Community Volunteer Opportunities
leadership training
Team member discounts
Job Description
Rivers Casino Des Plaines, located at 3000 S. River Road, Des Plaines, IL 60018, USA, is a prominent establishment in the hospitality and gaming industry. Known for its vibrant casino floor, diverse dining options, and excellent customer service, Rivers Casino has developed a reputation for providing an engaging and entertaining experience to guests. The casino focuses on creating a welcoming environment for visitors and team members alike while emphasizing the importance of safety, professionalism, and guest satisfaction. As part of its commitment to inclusivity and equal opportunity, the casino offers competitive benefits and fosters career growth opportunities for its team... Show More
Job Requirements
- One to two years guest service experience preferably in gaming or hospitality environment
- Must be able to lift at least twenty pounds at one time and grip necessary items such as glasses pens pads garnishments and money
- Must be able to stand and walk for long periods of time as well as bend stoop and twist while serving
- Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
- Must also possess a cooperative helpful and friendly nature and present a neat clean well-groomed appearance
- Must attend and pass Responsible Alcohol Training and must adhere to cut-off procedures
- Ability to communicate with team members and guests
- Ability to successfully fulfill the pre-employment process and maintain all licensing requirements
- Ability to work flexible shifts and days of the week including holidays
Job Qualifications
- One to two years guest service experience preferably in gaming or hospitality environment
- Outstanding interpersonal communication skills to effectively interface with guests and team members
- Cooperative helpful and friendly nature
- Neat clean and well-groomed appearance
- Ability to communicate with team members and guests
- Ability to successfully fulfill the pre-employment process and maintain all licensing requirements
Job Duties
- Provide service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service
- Know menu items specials and prices
- Possess complete knowledge of all procedures related to the job
- Pick up empty glasses dishes silverware and return them to the proper area
- Assist in the preparation of drink orders as required including icing glasses and garnishing drinks
- Work in assigned area taking drink orders presenting drinks to customers accepting payment and giving change when necessary
- Handle any guest complaints or problems in a prompt and courteous manner
- Ensure thorough communication between shifts
- Comply with all departmental rules side work assignments and departmental procedures
- Perform all other duties specified or assigned
Job Location
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