Server PT & FT - Falfurrais AC Hotel

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $25.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional Development

Job Description

AC Hotel Bentonville is a distinguished hotel located in the vibrant Northwest Arkansas region, known for its modern European-inspired hospitality. This establishment blends contemporary design and sleek accommodations with a vibrant social atmosphere, creating a unique space where style meets comfort. As part of the Marriott group, AC Hotel Bentonville embodies sophistication and refined service, catering to discerning guests who appreciate a culture-driven hospitality experience. The hotel provides a welcoming environment with thoughtful service and meticulous attention to detail, ensuring every guest's stay is seamless and memorable. The team at AC Hotel Bentonville takes pride in fostering a refined atmosphere where employees, or curators as they are called, thrive professionally in a setting that values quality, culture, and community engagement.

The Server position within the Food and Beverage department plays a critical role in enhancing the dining experience at AC Hotel Bentonville. Reporting to the Food and Beverage Department Leader, this non-exempt role demands an individual who can deliver exceptional and personalized service, tailored to a fine dining clientele. The Server is expected to demonstrate professionalism and refined service skills, backed by comprehensive knowledge of the menu and beverage selections. This includes an understanding of food ingredients, preparation methods, allergens, and seasonal variations to guide guests effectively.

Beyond simply taking orders, the Server is responsible for elevating the dining experience by offering thoughtful food and beverage pairings, including expertise in wine, cocktails, and non-alcoholic options. Wine service requires proper presentation, pouring, and adherence to responsible alcohol service guidelines. Fine dining techniques such as tableside service, coursed meal delivery, and precise plate presentation are essential to the role. Additionally, the Server must collaborate seamlessly with kitchen and bar teams to ensure smooth service operations and maintain impeccable table maintenance throughout the meal. Anticipating guests' needs and managing special requests with discretion and urgency is crucial for upholding the hotel's high service standards.

The role is suited for individuals passionate about hospitality, food, and beverage, who thrive in a fast-paced, detail-oriented environment. A flexible schedule that includes evenings, weekends, and holidays is required. Candidates will need to maintain a polished professional appearance consistent with the hotel's grooming and uniform standards. Maintaining cleanliness, organization, and sanitation in all service areas forms a critical part of the job responsibilities. This position is an excellent opportunity for anyone seeking to build or advance their career in upscale hospitality, particularly with a brand recognized for blending modern style with European refinement. AC Hotel Bentonville supports its staff with a culture of excellence, teamwork, and continuous learning to ensure both employee growth and a superior guest experience.

Job Requirements

  • High school diploma or equivalent
  • Prior fine dining or upscale hospitality experience preferred
  • Valid state or local alcohol service permits or certifications (e.g., TABC, ServSafe Alcohol, or equivalent)
  • Valid food service certifications (e.g., Food Handlers Card, ServSafe certification, or equivalent)
  • Strong communication skills
  • Ability to multitask in a fast-paced environment
  • Availability for flexible schedule including evenings, weekends, and holidays
  • Professional appearance and grooming
  • Ability to stand and walk for extended periods
  • Ability to lift and carry up to 25 lbs
  • Manual dexterity for service tasks
  • Compliance with personal protective equipment requirements

Job Qualifications

  • Prior experience in fine dining or upscale hospitality preferred
  • Must obtain and maintain any required state or local alcohol service permits or certifications (e.g., TABC, ServSafe Alcohol, or equivalent)
  • Must obtain and maintain any required state or local food service certifications (e.g., Food Handlers Card, ServSafe certification, or equivalent)
  • Strong communication and interpersonal skills
  • High level of attention to detail and ability to multitask in a fast-paced environment
  • Passion for hospitality, food, and beverage
  • Possess or develop strong knowledge of wine varietals, regions, vintages, and service protocols
  • Ability to remain calm, poised, and professional under pressure
  • Flexible schedule, including evenings, weekends, and holidays
  • Maintain a polished appearance and adhere to uniform and grooming standards
  • Uphold cleanliness, organization, and sanitation standards in all service areas

Job Duties

  • Greet guests warmly and professionally, guiding them through a high-end dining experience from arrival to departure
  • Demonstrate thorough knowledge of the menu, including ingredients, preparation methods, allergens, and seasonal changes
  • Offer thoughtful recommendations for food and beverage pairings, including wine, cocktails, and non-alcoholic options
  • Properly open, present, and pour wine according to fine dining standards
  • Follow responsible alcohol service guidelines at all times
  • Execute fine dining service techniques (tableside service, coursed meals, wine service, proper plate presentation)
  • Accurately take and deliver orders following timing and coursing standards
  • Collaborate closely with kitchen and bar teams to ensure seamless service flow
  • Maintain impeccable table maintenance, including clearing, resetting, and crumb service
  • Anticipate guest needs and provide unobtrusive, attentive service throughout the meal
  • Handle guest concerns or special requests with discretion, empathy, and urgency

Job Criteria

Experience

Mid Level (3-7 years)


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