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Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $11.00 - $18.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling

Job Description

The company is a prominent dining establishment within a dynamic and bustling casino and entertainment environment. Known for its sophisticated atmosphere and high standards of guest service, this restaurant consistently attracts a diverse clientele looking for an exceptional dining experience. The establishment prides itself on quality, professionalism, and a keen attention to detail, ensuring every guest receives personalized and attentive service in a vibrant yet welcoming setting. This environment offers employees the chance to engage with guests in a lively atmosphere that blends hospitality with entertainment seamlessly, supported by a team dedicated to excellence and customer satisfaction.

The... Show More

Job Requirements

  • Must be at least 21 years of age
  • high school diploma or GED equivalent
  • food workers certificate (food handler's card)
  • minimum of 1 year of food server experience in a high volume, sophisticated or upscale environment
  • must read, write, understand and speak English fluently
  • excellent customer service and communication skills
  • must be able to lift and carry up to 35 lbs (glass racks, coffee urns, bins of flatware, supplies to restock service stations)
  • must be able to lift trays with food (30 lbs) above shoulder level
  • must be able to pull or push 50 lbs (tables and chairs as required to provide appropriate seating arrangements for customers)

Job Qualifications

  • High school diploma or GED equivalent
  • minimum of 1 year of food server experience in a high volume, sophisticated or upscale restaurant
  • excellent customer service and communication skills
  • working knowledge of POS systems
  • knowledge of liquor and wine service compliant with state laws
  • able to work in fast-paced and often crowded/noisy environments
  • ability to comply with established health and safety standards

Job Duties

  • Provides fast, friendly, professional and responsive customer service to restaurant guests, bussers and restaurant host/hostess
  • maintains current and accurate information regarding menu (pronunciation, preparation techniques, seasonings, ingredients and plate presentation)
  • suggests items to guests based on expressed guest preference
  • up-sells appetizers, beverages, desserts in accordance with restaurant service standards
  • adherence to schedule and attendance at all service staffs meeting
  • working knowledge of computer especially POS system
  • be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product
  • when necessary be able to manually itemizes, totals, and presents check for payment to correct customers
  • follow all cash handling and gaming guidelines
  • to ensure proper set up and maintenance of service station, tables, and common areas throughout all dining rooms
  • to ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards
  • to ensure sufficient set ups for service station, including silverware, china, sugar creamers iced tea, coffee according to business levels
  • always be fully prepared for concerts nights and turns based on business needs
  • to be knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages
  • deliver prepared food to the appropriate guest within three minutes of completed production of order
  • monitor and resolves service issues for entire outlet according to service standards
  • assists bus help, as necessary, in bussing, cleaning and setting tables
  • maintains cleanliness of designated areas as directed in accordance with established health and safety standards
  • deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required
  • operates and maintains equipment as required in accordance with established guidelines and safety procedures
  • recognizes Diamond & Emerald players and ensures they receive the appropriate service
  • knows and promotes current casino events and programs and can give guests directions to all casino areas
  • this position is not limited to those duties listed in the job description
  • duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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