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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.00 - $18.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The company is a prominent dining establishment within a dynamic and bustling casino and entertainment environment. Known for its sophisticated atmosphere and high standards of guest service, this restaurant consistently attracts a diverse clientele looking for an exceptional dining experience. The establishment prides itself on quality, professionalism, and a keen attention to detail, ensuring every guest receives personalized and attentive service in a vibrant yet welcoming setting. This environment offers employees the chance to engage with guests in a lively atmosphere that blends hospitality with entertainment seamlessly, supported by a team dedicated to excellence and customer satisfaction.
The... Show More
The... Show More
Job Requirements
- Must be at least 21 years of age
- high school diploma or GED equivalent
- food workers certificate (food handler's card)
- minimum of 1 year of food server experience in a high volume, sophisticated or upscale environment
- must read, write, understand and speak English fluently
- excellent customer service and communication skills
- must be able to lift and carry up to 35 lbs (glass racks, coffee urns, bins of flatware, supplies to restock service stations)
- must be able to lift trays with food (30 lbs) above shoulder level
- must be able to pull or push 50 lbs (tables and chairs as required to provide appropriate seating arrangements for customers)
Job Qualifications
- High school diploma or GED equivalent
- minimum of 1 year of food server experience in a high volume, sophisticated or upscale restaurant
- excellent customer service and communication skills
- working knowledge of POS systems
- knowledge of liquor and wine service compliant with state laws
- able to work in fast-paced and often crowded/noisy environments
- ability to comply with established health and safety standards
Job Duties
- Provides fast, friendly, professional and responsive customer service to restaurant guests, bussers and restaurant host/hostess
- maintains current and accurate information regarding menu (pronunciation, preparation techniques, seasonings, ingredients and plate presentation)
- suggests items to guests based on expressed guest preference
- up-sells appetizers, beverages, desserts in accordance with restaurant service standards
- adherence to schedule and attendance at all service staffs meeting
- working knowledge of computer especially POS system
- be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product
- when necessary be able to manually itemizes, totals, and presents check for payment to correct customers
- follow all cash handling and gaming guidelines
- to ensure proper set up and maintenance of service station, tables, and common areas throughout all dining rooms
- to ensure that all silverware, glassware, flatware are polished, stocked, and set to service standards
- to ensure sufficient set ups for service station, including silverware, china, sugar creamers iced tea, coffee according to business levels
- always be fully prepared for concerts nights and turns based on business needs
- to be knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages
- deliver prepared food to the appropriate guest within three minutes of completed production of order
- monitor and resolves service issues for entire outlet according to service standards
- assists bus help, as necessary, in bussing, cleaning and setting tables
- maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required
- operates and maintains equipment as required in accordance with established guidelines and safety procedures
- recognizes Diamond & Emerald players and ensures they receive the appropriate service
- knows and promotes current casino events and programs and can give guests directions to all casino areas
- this position is not limited to those duties listed in the job description
- duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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