Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Professional development opportunities
flexible scheduling
Job Description
Hotel Metro, Autograph Collection, is a premier boutique hotel located in downtown Milwaukee that celebrates the perfect blend of historic charm and modern sophistication. This modern Art Deco-inspired hotel boasts 63 stylish guest rooms, an inviting rooftop lounge that offers panoramic city views, and an unwavering commitment to exceptional service and attention to detail. As a recognized part of the Autograph Collection, Hotel Metro represents a curated collection of unique hotels with distinct personalities, ensuring guests receive bespoke, memorable experiences. The atmosphere at Hotel Metro is both elegant and welcoming, making it an ideal setting for travelers seeking a blend... Show More
Job Requirements
- Ability to stand and exert fast-paced mobility for 4 hours or more with high energy
- Ability to lift 15-30 pounds and move between dining room and kitchen quickly
- Ability to think and communicate clearly under pressure
- Ability to move quickly and gracefully in the dining room
- Ability to maintain a sincere, positive, pleasant and enthusiastic attitude
- Ability to follow federal, state, local and company regulations regarding beverage service
- Ability to maintain excellent attendance and punctuality
- High school diploma or equivalent
Job Qualifications
- Previous bartending, serving and/or customer service experience
- Knowledgeable of menu items, ingredients, cooking techniques, drink recipes and pricing
- Ability to make food and beverage pairing recommendations confidently
- Ability to execute professional wine service
- Strong verbal, reading and writing communication skills
- Basic math skills
- Knowledgeable of computer operations and POS systems
- Understanding of basic sanitation
- Ability to communicate effectively with customers, co-workers and supervisors
- Excellent attendance and punctuality
Job Duties
- Greets guests within 1 minute of being seated
- Leads guests through all aspects of the dining experience
- Provides gracious and professional food and beverage service in an efficient manner
- Answers questions, suggestively sells, and creates an upbeat atmosphere for guests
- Knowledgeable of the menu, brands, prices, options, promotions and specials
- Takes guest beverage and/or food orders and inputs orders accurately in the point-of-sale system
- Communicates all allergy and dietary restriction information clearly on tickets
- Retrieves and delivers food and beverage orders in a timely manner
- Replenishes beverages and ensures guest satisfaction throughout meal service
- Serves alcoholic/non-alcoholic beverages in accordance with regulations
- Clears plates at appropriate times and asks for help when needed
- Crumbs tables appropriately during meals
- Maintains well-stocked serving stations
- Presents the check and handles all transactions accurately
- Keeps table areas and bar clean, orderly and properly stocked
- Gives every table a sincere thank you and farewell
- Responds graciously to guest service issues and reports to management
- Maintains professional conduct and positive attitude
- Performs additional tasks as assigned by management
Job Location
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