Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Flexible work schedules
Career development opportunities

Job Description

Matchbox is a dynamic and vibrant restaurant brand renowned for its delicious wood-fired pizzas, mini burgers, and chef-inspired dishes. Since its inception in 2003, Matchbox has dedicated itself to bringing people together through exceptional dining experiences marked by high energy and quality food. As a part of Thompson Hospitality, one of the largest restaurant, food service, and facilities management companies in the United States, Matchbox benefits from more than three decades of expertise and strong values centered on integrity, excellence, and respect. The company's commitment to creating positive experiences extends not only to guests but also to employees and community partners, fostering a supportive and inclusive work environment that values diversity and employee well-being.

At Matchbox, we are currently looking for enthusiastic and dedicated Servers who are passionate about hospitality and delivering exceptional service. Servers play a crucial role in shaping the guest experience by providing warm, attentive, and knowledgeable service in a fast-paced and high-volume environment. As a Server, you will be the face of the restaurant, greeting guests with genuine hospitality, guiding them through the menu, offering personalized recommendations, and ensuring that every detail of their dining journey is seamless and enjoyable. This role requires excellent communication skills, an upbeat attitude, and the ability to multitask efficiently while maintaining composure and professionalism. Servers will also handle payment transactions accurately and ensure all interactions contribute to an outstanding customer experience. Flexible availability, including weekends and holidays, is essential for working shifts that meet operational needs.

This position demands physical stamina and dexterity, including the ability to stand, walk, and carry trays weighing up to 35 pounds for extended periods. Being able to thrive in a busy, dynamic atmosphere, while coordinating balance and speed through the dining area is paramount. Matchbox offers an opportunity for growth and development within a respected hospitality company that values its team members and rewards performance. The company is an equal opportunity employer committed to diversity and inclusion, ensuring a workplace where everyone is treated with respect and fairness based on qualifications and merit. Join Matchbox and Thompson Hospitality to be part of a passionate team dedicated to crafting memorable dining experiences, supporting your career growth, and working in a culture that embraces excellence and community engagement.

Job Requirements

  • Ability to stand and walk continuously for extended periods during shifts
  • Frequent bending, reaching, stooping, and twisting
  • Ability to lift and carry trays, dishes, and supplies weighing up to 25-35 pounds
  • Manual dexterity to handle glassware, plates, and service tools safely
  • Ability to work in a fast-paced, high-volume environment
  • Tolerance for exposure to heat, noise, and crowded spaces
  • Ability to navigate dining areas quickly and safely
  • Strong balance and coordination while carrying food and beverages

Job Qualifications

  • Experience as a server in a fine dining experience
  • Great attitude and work ethic
  • Must be 21 years or older
  • Able to work flexible shifts and schedules, inclusive of weekends and all holidays
  • Strong communication and interpersonal skills
  • Ability to work efficiently in a fast-paced, high-volume environment

Job Duties

  • Greet guests warmly and provide a welcoming atmosphere upon their arrival
  • Guide guests through the menu, offering recommendations and answering questions about dishes and beverages
  • Take accurate food and drink orders and communicate them to the kitchen and bar team promptly
  • Ensure seamless service by attending to guests' needs throughout their dining experience
  • Handle payments and process transactions efficiently, ensuring accuracy and providing excellent customer service
  • Maintain cleanliness and organization of the dining area
  • Collaborate with kitchen and bar staff to ensure timely order delivery

Job Criteria

Experience

Mid Level (3-7 years)


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