Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
flexible spending accounts
Employee assistance program
Company Discounts
Job Description
Cooper's Hawk is a renowned upscale casual dining restaurant and winery that prides itself on creating memorable guest experiences through exceptional food, wine, and service. As a vibrant and innovative company, Cooper's Hawk combines high-quality dining with an inviting atmosphere, featuring a unique Wine Club that stands out as a central part of its brand identity. The restaurant is widely recognized for its commitment to educating guests on its extensive wine offerings and culinary creations while fostering a welcoming and inclusive environment for all. Cooper's Hawk operates with a team-based philosophy, emphasizing collaboration, hospitality, and excellence in guest service, which has made it a favorite destination for wine lovers and food enthusiasts alike.
The role of a Server at Cooper's Hawk is dynamic and essential to maintaining the high standards of guest satisfaction the brand is known for. This position is designed for individuals passionate about hospitality, who enjoy interacting with guests and imparting knowledge about food and wine in a friendly and engaging manner. Servers at Cooper's Hawk play a crucial role in enhancing the dining experience, from greeting guests warmly to ensuring their needs are met throughout the visit. They are also ambassadors of the Wine Club, actively encouraging guests to join by educating them on the benefits, offerings, and exclusive rewards associated with membership.
This position is ideal for those who thrive in a fast-paced, team-oriented environment and who take pride in delivering service excellence. The Server helps maintain a seamless flow of service by coordinating with bartenders, hosts, and food runners, ensuring each guest's visit is enjoyable and memorable. The role also involves handling cash transactions, utilizing the MICROS POS system, and maintaining clean and well-stocked work areas. Flexibility is key, as servers must be available for shifts that include weekends and holidays, standing and walking for extended hours to meet the demands of the role.
Beyond the core responsibilities, Cooper's Hawk offers a comprehensive benefits package that supports the well-being and growth of its team members. This includes medical, prescription, dental, and vision insurance, along with telemedicine and wellness programs. Financial benefits such as a 401(k) retirement plan with company match and flexible spending accounts demonstrate the company's commitment to long-term employee security. Additional perks like pay access prior to payday, various discounts on dining, carryout, retail, wine, and car rentals, as well as paid time off, create an attractive work environment.
Furthermore, Cooper's Hawk invests in the personal and professional development of its team through culinary and wine education, a career growth flight plan, and milestone recognition programs. The employee assistance program offers mental health, legal, and financial counseling, helping team members navigate personal challenges while maintaining work performance. Overall, working as a Server at Cooper's Hawk is not just a job; it's an opportunity to be part of a thriving community that values dedication, knowledge, and exceptional service.
The role of a Server at Cooper's Hawk is dynamic and essential to maintaining the high standards of guest satisfaction the brand is known for. This position is designed for individuals passionate about hospitality, who enjoy interacting with guests and imparting knowledge about food and wine in a friendly and engaging manner. Servers at Cooper's Hawk play a crucial role in enhancing the dining experience, from greeting guests warmly to ensuring their needs are met throughout the visit. They are also ambassadors of the Wine Club, actively encouraging guests to join by educating them on the benefits, offerings, and exclusive rewards associated with membership.
This position is ideal for those who thrive in a fast-paced, team-oriented environment and who take pride in delivering service excellence. The Server helps maintain a seamless flow of service by coordinating with bartenders, hosts, and food runners, ensuring each guest's visit is enjoyable and memorable. The role also involves handling cash transactions, utilizing the MICROS POS system, and maintaining clean and well-stocked work areas. Flexibility is key, as servers must be available for shifts that include weekends and holidays, standing and walking for extended hours to meet the demands of the role.
Beyond the core responsibilities, Cooper's Hawk offers a comprehensive benefits package that supports the well-being and growth of its team members. This includes medical, prescription, dental, and vision insurance, along with telemedicine and wellness programs. Financial benefits such as a 401(k) retirement plan with company match and flexible spending accounts demonstrate the company's commitment to long-term employee security. Additional perks like pay access prior to payday, various discounts on dining, carryout, retail, wine, and car rentals, as well as paid time off, create an attractive work environment.
Furthermore, Cooper's Hawk invests in the personal and professional development of its team through culinary and wine education, a career growth flight plan, and milestone recognition programs. The employee assistance program offers mental health, legal, and financial counseling, helping team members navigate personal challenges while maintaining work performance. Overall, working as a Server at Cooper's Hawk is not just a job; it's an opportunity to be part of a thriving community that values dedication, knowledge, and exceptional service.
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 21 years of age
- authorized to work in the location
- ability to perform essential functions with or without reasonable accommodation
Job Qualifications
- Minimum of 6 months server experience
- experience in full-service, upscale casual restaurant preferred
- comfortable educating guests on Wine Club membership
- hospitality-focused with passion and knowledge for guest service, food, and wine
- able to read, write and understand English
- experience using Micros or similar POS systems
- ability to multitask and work calmly under pressure
- able to work flexible shifts including weekends and holidays
- able to stand and walk up to 10 hours per shift
- able to lift and carry up to 40 pounds
Job Duties
- Greet all guests with hospitality
- engage and answer questions about food, wine, and facilities in a friendly, helpful manner
- maintain full knowledge of Cooper's Hawk food, drink, wine menus and steps of service
- actively educate guests on the Cooper's Hawk Wine Club and invite them to participate
- communicate with bartenders, hosts and food runners to ensure a memorable guest experience
- pick up and deliver food orders to tables promptly
- serve alcoholic beverages according to company standards and legal guidelines
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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