Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Training and Development
flexible scheduling
Job Description
Eddie Merlot's is a distinguished fine dining restaurant known for its commitment to delivering exceptional guest experiences through superior service and high-quality culinary offerings. With a focus on steak and seafood, the establishment has earned a reputation for creating a warm and inviting atmosphere where guests can enjoy exquisite meals paired with carefully curated beverage options. Eddie Merlot's prides itself on its attention to detail, ambiance, and the professionalism of its team, all contributing to an unforgettable dining experience. As a full-service dining venue, the restaurant thrives on a floor staff dedicated to attentive and knowledgeable guest service, maintaining high... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience as a server
- Knowledge of menu and beverage options
- Ability to communicate effectively with guests and team members
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to stand and walk for extended periods during shifts
- Basic math skills for handling payments
- Commitment to adhere to Eddie Merlot's policies and procedures
- Ability to maintain professionalism and a positive attitude under pressure
Job Qualifications
- High school diploma or equivalent
- Previous experience as a server in a fine dining environment preferred
- Knowledge of menu and beverage options
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Team player with a positive attitude
- Basic math skills for handling payments and tips
- Ability to follow established service procedures
- Commitment to maintaining high standards of guest service and hospitality
Job Duties
- Complete and pass required training modules - both initial and ongoing
- Know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- Know and understand menu and beverage options
- Follow established guidelines for sequence and methodology of service and providing outstanding hospitality
- Communicate with Manager and Hosts to understand reservations, guest flow, large parties, or special event needs
- Check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival
- Greet guests within specified timeframe of being seated
- Ensure that guests are comfortable
- Present menus and begin to read the table and establish rapport
- Take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure
- Give a menu tour, guide guest though the ordering process, and offer the meat tray presentation
- Answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling
- Follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses
- Pick up orders, completing plate presentation if needed
- Serve orders, ensuring accuracy and addressing any concerns or requests
- Check back with guests within the designated time frame to ensure satisfaction
- Perform pre-bussing and table maintenance duties throughout the meal
- Offer desserts and additional beverages as needed
- Audit and present check
- accurately complete payment and tip-reporting
- As they leave, thank Guests for dining with us and invite them to return
- Bus, set, and re-set tables as needed
- Perform side duties, closing duties, and other related duties as assigned by Manager(s)
- Assist with Prime Society service and encourage membership
- Follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
- Communicate information regarding guest requests or complaints and ideas for improvement to Managers
- May be scheduled to work meetings, banquets, and special events
- Maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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