Server (Full-time or Part-time)

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

Flexible spending account

basic life insurance

Paid Time Off

401(k) employer match

Employee assistance program

Tuition Reimbursement

Employee Discounts

Job Description

The Golden Owl Tavern is a distinguished dining establishment located within the UNC Charlotte Marriott Hotel & Conference Center, situated on the vibrant campus of UNC Charlotte in Charlotte, North Carolina. This unique tavern captures the spirit of southern hospitality infused with modern innovation and a passion for creating exceptional culinary experiences. As a landmark location in University City, the Golden Owl Tavern is celebrated not only for its one-of-a-kind dishes and craft cocktails but also for its commitment to authenticity, humility, and flexibility. The team behind this establishment is dedicated to excellence, striving daily to exceed expectations and foster a welcoming environment that guests seek out for memorable dining experiences rather than merely a place to pass through. The Golden Owl Tavern takes pride in its team-centric culture and supports career growth opportunities, making it a rewarding and dynamic place to work for individuals passionate about hospitality and customer service.

This job opening is for the position of a server at the Golden Owl Tavern, offering a regular part-time employment opportunity. Serving at this venue means becoming a vital part of an innovative team that welcomes guests with exceptional service and attentiveness. The ideal candidate for this role will excel at creating welcoming atmospheres and delivering memorable experiences through attentive service and a warm attitude. Responsibilities include greeting guests, memorizing menu items and specials, and maintaining high standards of cleanliness and order in the service area. Servers are required to be attentive throughout the dining experience, addressing special requests and ensuring that guest satisfaction is always a priority. The position requires the individual to handle guests' payments accurately and safely while following established cash-handling procedures.

Working at the Golden Owl Tavern comes with various benefits that support both personal and professional growth. These include medical, dental, and vision insurance, health savings and flexible spending accounts, basic life and accidental death and dismemberment insurance, paid time off, and eligibility to participate in a 401(k) program with employer matching. The tavern also offers tuition reimbursement, an employee assistance program, and attractive discounts on hotels, restaurants, and more. The role demands physical stamina due to prolonged standing, walking, lifting, and carrying throughout shifts, and requires excellent communication skills in both English, alongside the ability to multitask effectively in a busy and sometimes noisy environment. Those who thrive in fast-paced, guest-focused roles and possess a commitment to delivering outstanding service will find this position both challenging and fulfilling. Join the Golden Owl Tavern team at UNC Charlotte Marriott and make your mark in hospitality excellence where your contributions create unforgettable guest experiences.

Job Requirements

High school diploma or equivalent
Minimum 3 months experience in a similar serving role
Basic understanding of customer service and restaurant operations
Proficiency in cash handling procedures
Fluency in spoken and written English
Good vision to read guest checks and instructions in low-light environments
Physical ability to lift and carry up to 50 lbs
Manual dexterity for handling food and beverages
Ability to stand and walk for extended periods
Strong communication skills
Ability to multitask in a busy restaurant setting

Job Qualifications

High school education or equivalent
Previous experience in similar position of 3 months or longer
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
Must know standard cash-handling procedures
Must be fluent in oral and written English
Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages

Job Duties

Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company