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Job Overview
Employment Type
Part-time
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
basic life insurance
Paid Time Off
401(k) employer match
Employee assistance program
Tuition Reimbursement
Employee Discounts
Job Description
The Golden Owl Tavern is a distinguished dining establishment located within the UNC Charlotte Marriott Hotel & Conference Center, situated on the vibrant campus of UNC Charlotte in Charlotte, North Carolina. This unique tavern captures the spirit of southern hospitality infused with modern innovation and a passion for creating exceptional culinary experiences. As a landmark location in University City, the Golden Owl Tavern is celebrated not only for its one-of-a-kind dishes and craft cocktails but also for its commitment to authenticity, humility, and flexibility. The team behind this establishment is dedicated to excellence, striving daily to exceed expectations and foster... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 months experience in a similar serving role
- Basic understanding of customer service and restaurant operations
- Proficiency in cash handling procedures
- Fluency in spoken and written English
- Good vision to read guest checks and instructions in low-light environments
- Physical ability to lift and carry up to 50 lbs
- Manual dexterity for handling food and beverages
- Ability to stand and walk for extended periods
- Strong communication skills
- Ability to multitask in a busy restaurant setting
Job Qualifications
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Must know standard cash-handling procedures
- Must be fluent in oral and written English
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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