Server, Food & Beverage

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $7.25

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Life insurance

Paid Time Off

Paid holidays

Paid sick leave

401k plan

Job Description

Trilogy Lake Norman, located in the picturesque Huntersville area near Charlotte, North Carolina, is a vibrant resort community that blends outdoor adventure with luxurious amenities. It is renowned for its beautiful Twin Mills Club, which is designed with the outdoors in mind. This exclusive club offers members access to indoor and outdoor pools, The Outfitter— a unique facility outfitted with kayaks, bicycles, and other outdoor gear— as well as pickleball and tennis courts. In addition, members can enjoy access to a fleet of boats at nearby Lake Norman, providing ample opportunities for water sports and recreation. The community also features The Foundry, an acclaimed restaurant, and an Event Center that caters to private events and dining reservations. Trilogy Lake Norman prides itself on offering exceptional hospitality and an engaging environment for both members and guests, making it a sought-after destination for work and leisure.

This role offers part-time employment with an hourly wage starting at $7.25 plus tips. As a Server at Trilogy Lake Norman, you hold a key position within the Food & Beverage team, reporting directly to the Food & Beverage Manager. The Server is essential in delivering prompt, courteous, and knowledgeable service to guests dining in the restaurant, bar, and outdoor patio areas. The role requires creating a warm and welcoming atmosphere, demonstrating hospitality excellence, and possessing a thorough understanding of the resort's facilities and menu offerings. Servers will engage with guests by taking orders, coordinating with kitchen and bar staff, delivering food and beverages with impeccable service etiquette, and ensuring guests have an enjoyable dining experience.

Working at Trilogy Lake Norman means joining a team that values honesty, integrity, respect, teamwork, and a competitive spirit. The Server must be highly customer-oriented, able to work effectively under pressure, and contribute to a positive work environment while upholding the community's BlueStar core values. This position includes responsibilities such as verifying the legal age for alcohol purchases, handling cash and card transactions accurately, and reporting safety or customer concerns promptly. The environment is dynamic, often fast-paced, and may require working in both indoor and outdoor settings with exposure to a variety of weather conditions and busy venue atmospheres.

Trilogy Lake Norman offers excellent benefits for full-time employees working 30 hours or more per week, including medical, dental, life insurance plans, paid time off accrual, paid holidays, and eligibility for a 401(k) plan. Even as a part-time team member, there is access to paid sick leave per state guidelines and the opportunity to participate in the company's retirement plan. The company’s commitment to fostering a supportive and rewarding workplace while maintaining high standards of guest service makes this Server position an outstanding opportunity for those passionate about hospitality and creating memorable guest experiences.

Job Requirements

High school diploma or equivalent preferred
one to three months related server experience preferred
must meet the state and federal minimum age requirement for serving alcohol
current Food Handlers Card and TIPS Certification
ability to understand and implement BSRG dining standards
ability to add, subtract, multiply and divide
must be able to calculate discounts and percentages
ability to contribute to a productive and friendly work environment
ability to read and comprehend simple instructions, short correspondence and memorandums
ability to speak effectively and present information
must be able to pay attention to details
must be comfortable working in a fast-paced environment
flexible schedule including evenings and weekends

Job Qualifications

High school diploma or equivalent preferred
one to three months related server experience preferred
must meet the state and federal minimum age requirement for serving alcohol
current Food Handlers Card and TIPS Certification (Training for Intervention Procedures)
ability to understand and implement BSRG dining standards
ability to add, subtract, multiply and divide
must be able to calculate discounts and percentages
ability to contribute to a productive and friendly work environment by maintaining a positive attitude
ability to read and comprehend simple instructions, short correspondence and memorandums
ability to speak effectively and present information to another person and in small group situations with guests and team members
must be able to pay attention to details and be comfortable working in a fast-paced environment where continuous improvement is expected
this position requires a flexible schedule to include evenings and weekends

Job Duties

Greet and serve guests in an energetic and friendly fashion
create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area, and be able to respond to guest questions about the menu and speak with enthusiasm about other resort services
write orders
relay food orders to the kitchen and beverage orders to the bartender
serve food and beverages and clear tables following service etiquette and facility procedures
connect with guests at assigned tables throughout the dining experience to assure all guest needs are met and excellent service is provided
work as team, following direction from the Lead Server or Food & Beverage Manager
notice and report potential safety issues or customer concerns to a supervisor
check identification to assure customers are the legal age to purchase alcohol
handle cash and card transactions, ensure charges are accurate and return correct change to guests
other duties and responsibilities may be assigned