Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Standard Hours
Weekend Shifts
Job Description
Eddie Merlot's is a renowned upscale steakhouse chain that prides itself on providing superior guest service through an exceptional dining experience. Known for its premium quality steaks, fresh seafood, and an impressive selection of wines, Eddie Merlot's combines a warm, welcoming atmosphere with top-tier culinary expertise. With locations across the United States, the company has built a strong reputation for embodying a sincere hospitality culture and detailed attention to every guest's needs. The restaurant aims to create lasting impressions by offering impeccable service, delicious food, and a relaxing ambiance, making it a preferred destination for both casual and special occasion dining.
The Server role at Eddie Merlot's is a crucial position that serves as the frontline ambassador for guest satisfaction and hospitality. Server positions are typically full-time or part-time roles within a fast-paced restaurant environment, with competitive compensation reflecting the premium nature of the brand. As a Server, you will be expected to possess an extensive knowledge of the menu and beverage options, enabling you to confidently answer guest questions and make expert recommendations while guiding diners through their meal. The role demands excellent communication skills to ensure seamless coordination with the kitchen and bar teams, ensuring timely and accurate order processing.
Beyond taking and delivering orders, Servers at Eddie Merlot's are responsible for maintaining clean and orderly work stations and collaborating closely with other team members, including Bartenders, Bussers, and Runners, to ensure that every guest receives outstanding hospitality throughout their visit. The position requires a commitment to uphold established service procedures, maintain a professional appearance, and actively participate in ongoing training to refine skills and service knowledge.
An essential part of the role involves proactively engaging with guests by greeting them promptly, helping them understand the menu, recommending specials, and offering insightful suggestions like the popular meat tray presentation. Servers must be adept at managing multiple guest tables simultaneously while ensuring accuracy in order taking and paying close attention to timing for course delivery to enhance the overall dining experience.
Additionally, Servers are responsible for handling all payment processing accurately, which includes auditing guest checks and reporting tips. The job also entails performing sidework duties such as bussing, setting, and resetting tables, as well as assisting during busy shifts and special events such as banquets or meetings, ensuring comprehensive support to the restaurant’s operational needs.
A strong emphasis is placed on teamwork and collaboration, with Servers encouraged to assist fellow team members with their duties when possible and maintain a positive work environment. Compliance with Eddie Merlot's policies and standards, including adherence to food safety, sanitation, and liquor laws, is mandatory. This role offers an exciting opportunity for individuals passionate about hospitality to develop their career in a respected and dynamic restaurant setting while delivering memorable guest experiences consistently.
The Server role at Eddie Merlot's is a crucial position that serves as the frontline ambassador for guest satisfaction and hospitality. Server positions are typically full-time or part-time roles within a fast-paced restaurant environment, with competitive compensation reflecting the premium nature of the brand. As a Server, you will be expected to possess an extensive knowledge of the menu and beverage options, enabling you to confidently answer guest questions and make expert recommendations while guiding diners through their meal. The role demands excellent communication skills to ensure seamless coordination with the kitchen and bar teams, ensuring timely and accurate order processing.
Beyond taking and delivering orders, Servers at Eddie Merlot's are responsible for maintaining clean and orderly work stations and collaborating closely with other team members, including Bartenders, Bussers, and Runners, to ensure that every guest receives outstanding hospitality throughout their visit. The position requires a commitment to uphold established service procedures, maintain a professional appearance, and actively participate in ongoing training to refine skills and service knowledge.
An essential part of the role involves proactively engaging with guests by greeting them promptly, helping them understand the menu, recommending specials, and offering insightful suggestions like the popular meat tray presentation. Servers must be adept at managing multiple guest tables simultaneously while ensuring accuracy in order taking and paying close attention to timing for course delivery to enhance the overall dining experience.
Additionally, Servers are responsible for handling all payment processing accurately, which includes auditing guest checks and reporting tips. The job also entails performing sidework duties such as bussing, setting, and resetting tables, as well as assisting during busy shifts and special events such as banquets or meetings, ensuring comprehensive support to the restaurant’s operational needs.
A strong emphasis is placed on teamwork and collaboration, with Servers encouraged to assist fellow team members with their duties when possible and maintain a positive work environment. Compliance with Eddie Merlot's policies and standards, including adherence to food safety, sanitation, and liquor laws, is mandatory. This role offers an exciting opportunity for individuals passionate about hospitality to develop their career in a respected and dynamic restaurant setting while delivering memorable guest experiences consistently.
Job Requirements
- High school diploma or equivalent
- previous experience in a server role preferred
- excellent communication skills
- ability to multitask in a fast-paced environment
- reliable and punctual
- ability to stand for long periods
- availability to work evenings, weekends, and holidays
- willingness to complete training modules
- adherence to uniform and grooming standards
Job Qualifications
- High school diploma or equivalent preferred
- previous restaurant or hospitality experience is an asset
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- excellent customer service skills
- basic math skills for handling payments
- ability to stand and walk for extended periods
- teamwork and collaboration skills
- knowledge of food safety and sanitation standards
Job Duties
- Complete and pass required training modules
- know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- know and understand menu and beverage options
- follow established guidelines for sequence and methodology of service and providing outstanding hospitality
- communicate with manager and hosts to understand reservations, guest flow, large parties, or special event needs
- check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival
- greet guests within specified timeframe of being seated
- ensure that guests are comfortable
- present menus and begin to read the table and establish rapport
- take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure
- give a menu tour, guide guest though the ordering process, and offer the meat tray presentation
- answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling
- follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses
- pick up orders, completing plate presentation if needed
- serve orders, ensuring accuracy and addressing any concerns or requests
- check back with guests within the designated time frame to ensure satisfaction
- perform pre-bussing and table maintenance duties throughout the meal
- offer desserts and additional beverages as needed
- audit and present check
- accurately complete payment and tip-reporting
- as they leave, thank guests for dining with us and invite them to return
- bus, set, and re-set tables as needed
- perform side duties, closing duties, and other related duties as assigned by managers
- assist with prime society service and encourage membership
- follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
- communicate information regarding guest requests or complaints and ideas for improvement to managers
- may be scheduled to work meetings, banquets, and special events
- maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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