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Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Standard Hours
Weekend Shifts
Job Description
Eddie Merlot's is a renowned upscale steakhouse chain that prides itself on providing superior guest service through an exceptional dining experience. Known for its premium quality steaks, fresh seafood, and an impressive selection of wines, Eddie Merlot's combines a warm, welcoming atmosphere with top-tier culinary expertise. With locations across the United States, the company has built a strong reputation for embodying a sincere hospitality culture and detailed attention to every guest's needs. The restaurant aims to create lasting impressions by offering impeccable service, delicious food, and a relaxing ambiance, making it a preferred destination for both casual and special occasion... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a server role preferred
- excellent communication skills
- ability to multitask in a fast-paced environment
- reliable and punctual
- ability to stand for long periods
- availability to work evenings, weekends, and holidays
- willingness to complete training modules
- adherence to uniform and grooming standards
Job Qualifications
- High school diploma or equivalent preferred
- previous restaurant or hospitality experience is an asset
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- excellent customer service skills
- basic math skills for handling payments
- ability to stand and walk for extended periods
- teamwork and collaboration skills
- knowledge of food safety and sanitation standards
Job Duties
- Complete and pass required training modules
- know your work schedule for the week, arrive at work on time, and meet standards for uniform and professional appearance
- know and understand menu and beverage options
- follow established guidelines for sequence and methodology of service and providing outstanding hospitality
- communicate with manager and hosts to understand reservations, guest flow, large parties, or special event needs
- check assigned station and reservations, make sure tables are configured appropriately and set in accordance with guidelines, and perform other opening duties to prepare for guest arrival
- greet guests within specified timeframe of being seated
- ensure that guests are comfortable
- present menus and begin to read the table and establish rapport
- take beverage orders, garnish and pick up drinks, and deliver beverages in accordance with procedure
- give a menu tour, guide guest though the ordering process, and offer the meat tray presentation
- answer menu questions and follow menu merchandising procedures by listening, explaining specials, suggesting items, and up-selling
- follow standard procedures for accurately taking and inputting orders in accordance with standard procedures for timing of courses
- pick up orders, completing plate presentation if needed
- serve orders, ensuring accuracy and addressing any concerns or requests
- check back with guests within the designated time frame to ensure satisfaction
- perform pre-bussing and table maintenance duties throughout the meal
- offer desserts and additional beverages as needed
- audit and present check
- accurately complete payment and tip-reporting
- as they leave, thank guests for dining with us and invite them to return
- bus, set, and re-set tables as needed
- perform side duties, closing duties, and other related duties as assigned by managers
- assist with prime society service and encourage membership
- follow Eddie Merlot's policies, procedures, standards, and performance expectations, as well as applicable laws and regulations related to liquor, food handling, sanitation, and safety at all times
- communicate information regarding guest requests or complaints and ideas for improvement to managers
- may be scheduled to work meetings, banquets, and special events
- maintain a good team-work environment by willingly assisting other team members with their station duties and sidework when there is a need and/or when available
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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