Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $16.90
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Work Schedule

Day Shifts

Job Description

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and maintaining high standards across its extensive portfolio of brands. Among these, Renaissance Hotels stand out by offering guests a unique blend of local culture and modern luxury, encouraging travelers to explore and immerse themselves in the spirit of the neighborhoods they visit. Located in Indian Wells, California, this particular Renaissance Hotel exemplifies this ethos, providing not just accommodation but an adventurous and memorable stay that resonates with guests seeking more than the ordinary. The hotel prides itself on fostering an inclusive and dynamic workplace where diversity, talent, and personal growth are celebrated. With a strong focus on equal opportunity employment, Marriott International actively promotes a respectful and supportive work environment for all associates, regardless of background or status, including individuals with criminal histories in compliance with federal, state, and local laws. This commitment ensures a vibrant and diverse workforce that reflects the global community it serves.

The role of Guest Service Expert at Renaissance Hotels, Indian Wells, is pivotal in shaping the guest experience by delivering attentive and personalized service. This full-time, non-management position offers an hourly wage of $16.90, with eligibility for tips, and requires full availability for day and evening shifts. Guest Service Experts are instrumental in setting the tone for the guest's visit, balancing operational tasks with genuine hospitality. Responsibilities include setting tables, communicating effectively with kitchen staff, serving guests, and maintaining cleanliness and organization of work areas and supplies. The role demands physical stamina and adaptability, as it involves standing, sitting, or walking for extended periods, navigating various floor surfaces, and performing manual tasks such as lifting and carrying objects weighing up to 25 pounds independently and up to 50 pounds with assistance. Ensuring a professional appearance and demeanor, alongside adherence to safety protocols and company policies, is essential to uphold the high standards expected by Marriott International.

This position is ideal for individuals who thrive in fast-paced, guest-oriented environments and who are eager to contribute to a memorable dining experience that goes beyond just serving food and drinks. The job provides an excellent opportunity for those with less than one year of related work experience and a high school diploma or equivalent, seeking to build a career in hospitality with a globally respected brand. Renaissance Hotels offers a supportive team environment where employees are encouraged to grow personally and professionally while playing a direct role in crafting unique guest adventures. Joining this team means becoming part of a community dedicated to excellence, innovation, and the celebration of culture through hospitality, making every guest's stay a story worth sharing.

Job Requirements

  • High school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • ability to stand, sit, or walk for extended periods
  • lift and carry objects up to 25 pounds independently and 50 pounds with assistance
  • availability for full day and evening shifts
  • adherence to company safety and conduct policies

Job Qualifications

  • High school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • strong communication skills
  • ability to work full availability shifts
  • capable of physical tasks
  • professionalism in appearance and behavior

Job Duties

  • Set tables
  • communicate with kitchen staff
  • interact and serve guests
  • clean work areas and supplies
  • manage menu information
  • maintain professional appearance and communication
  • adhere to safety and company policies

Job Criteria

Experience

Entry Level (1-2 years)


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