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Server-Catering/Banquet

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $30.00 - $35.00
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Work Schedule

Flexible
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Benefits

PTO
Hotel and restaurant discounts
Health Insurance
Vision Insurance
Dental Insurance
401(k) plans with matching contributions
Paid holidays
short-term disability
long-term disability
Referral bonuses
flexible spending accounts

Job Description

Archer Hotel Napa is a sophisticated, wine-country-chic boutique hotel located in the vibrant downtown area of Napa, California. Known for its luxurious accommodations, the hotel features 183 beautifully appointed guest rooms and suites with balconies, offering guests a blend of comfort and elegance. Prominently perched on the sixth floor, the Archer Hotel Napa boasts an expansive rooftop area that includes the Sky & Vine Rooftop Bar, Whiskey Bar, Water Deck, Rooftop Spa, and a Fitness Studio. The hotel also features acclaimed dining options such as the first-floor Charlie Palmer Steak, providing guests with exceptional culinary experiences. With over 22,000 square feet of versatile indoor and outdoor meeting and event space, the Archer Hotel is an ideal venue for conferences, weddings, and social gatherings. The property is recognized as a AAA Four Diamond and Forbes Travel Guide Recommended hotel, illustrating its commitment to excellence and luxury. It is part of the award-winning Archer Hotel collection, which consistently ranks highly on respected review platforms due to its combination of thoughtful amenities and celebration of local culture. Conveniently located on First Street near Coombs Street, the hotel offers free garage parking nearby, making it an accessible location for both guests and employees.

The Banquet Server role at Archer Hotel Napa is an exciting opportunity for those passionate about hospitality and serving guests in a dynamic, upscale environment. The position involves delivering exceptional food and beverage service during banquet events, ensuring that guests receive timely and courteous attention. Banquet Servers are vital to the overall guest experience, adhering to the hotel’s high standards of professionalism and efficiency. With a wage range of $30 to $35 per hour, this role offers a competitive salary in addition to an array of benefits. The successful candidate will work closely with banquet teams and event coordinators to ensure flawless event execution. Daily responsibilities include greeting guests, setting and clearing tables, delivering and replenishing food and beverages, and maintaining a positive atmosphere throughout events. The role requires the ability to read and understand Banquet Event Orders (BEOs) to ensure correct event setups. Banquet Servers at Archer Hotel Napa are encouraged to be knowledgeable about menu offerings and to provide excellent customer service by anticipating and responding to guest needs.

This role is well-suited to individuals who thrive in a fast-paced environment and are committed to creating memorable experiences for guests. Ideal candidates will be team players who possess strong communication skills, adaptability, and a genuine passion for hospitality. The position also demands physical stamina, as servers need to stand for extended periods and occasionally lift items weighing up to 50 pounds. Certification such as TIPS (Training for Intervention Procedures) for alcohol service may be required or obtained upon employment. Archer Hotel Napa values a friendly and professional approach, expecting staff to uphold the hotel’s esteemed reputation through diligent work ethic and exceptional conduct. By joining this team, employees become part of a close-knit family culture fostered by LodgeWorks, the hotel’s management company, known for its commitment to innovation, respect, and employee development across its 18 properties nationwide. This is an excellent employment opportunity for those looking to contribute to a prestigious brand within the hospitality industry while enjoying comprehensive benefits and a supportive work environment.

Job Requirements

  • High school diploma or equivalent
  • Previous experience as a server preferred
  • Ability to communicate effectively with guests and team members
  • Willingness to obtain TIPS certification or other required alcohol safety requirements
  • Ability to stand for an extended amount of time
  • Capable of exerting up to 50 pounds of force occasionally
  • Ability to follow directions, guidelines and work objectives
  • Commitment to excellent guest service
  • Reliable attendance and punctuality

Job Qualifications

  • High school diploma or equivalent
  • Previous experience as a server preferred
  • Knowledge of food and beverage service standards
  • Ability to communicate effectively with guests and team members
  • Ability to prioritize tasks and manage time efficiently
  • Strong customer service skills
  • Ability to handle and serve alcoholic beverages in compliance with regulations
  • TIPS certification or willingness to obtain
  • Physical capability to stand for extended periods
  • Ability to lift up to 50 pounds
  • Team player mentality
  • Professional appearance and demeanor

Job Duties

  • Greet customers upon arrival to the event or hotel
  • Provide gracious and professional food and beverage service in an efficient manner
  • Answer questions, suggestively sell and create an upbeat atmosphere for guests
  • Maintain regular attendance in compliance with LodgeWorks standards
  • Clear and clean tables as guests leave
  • Set tables throughout the shift when applicable
  • Retrieve and deliver food and beverage items in a timely manner
  • Replenish beverages and ensure guest satisfaction throughout the meal service
  • Read BEO and know how to complete set-up properly
  • Set tables in assigned area correctly and uniformly
  • Support other areas or roles when necessary
  • Be knowledgeable of the menu and offerings for the event
  • Conduct oneself in a professional manner at all times
  • Assist in setting up/breaking down buffet or other special food service tables and equipment
  • Polish glassware and silverware when requested
  • Graciously respond to guest concerns or requests, and report the situation to the Manager
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
  • Execute daily side work with enthusiasm and motivation
  • Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations
  • Assist in any other task or duties as requested by management

Job Criteria

Experience

Entry Level (1-2 years)


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