Server / "Captain"

Rally Entertainment is a cutting-edge leisure and entertainment company dedicated to creating vibrant and engaging social experiences centered around pickleball, exceptional food and drink, and competitive socializing. With a focus on cultivating connection and community, Rally Entertainment offers a modern twist on the traditional game of pickleball, enhanced by innovative technology designed to keep players entertained, engaged, and excited to return. The flagship venue located in Charlotte's Lower South End serves as the heart of this exciting concept where recreation meets high-quality hospitality and community building. This venue seamlessly blends social sports with a contemporary dining experience, making it a standout destination for both pickleball enthusiasts and casual visitors alike. At Rally Entertainment, the position of Server, affectionately known as "Captain", plays a pivotal role in shaping the overall guest experience. As a Captain, you are not just a server but the leader of the guest journey, welcoming patrons with a warm smile and guiding them through the venue, whether to a pickleball court or a designated dining area. The Captain is entrusted with the responsibility of delivering best-in-class guest service by exceeding expectations through friendly, efficient, and knowledgeable interactions. This position demands high energy, enthusiasm, and a passion for hospitality, as Captains actively share their expertise about both the menu offerings and the unique pickleball games facilitated by Rally's innovative on-court technology. The role involves more than just taking orders; Captains are expected to create memorable experiences by anticipating guest needs, offering assistance in navigating the venue's technology-driven game formats, and ensuring all safety and sanitation standards are meticulously followed. A Captain must be a team player who thrives in a dynamic, fast-paced environment where adaptability and quick thinking are paramount. Successful Captains bring integrity, respect, and inclusivity to their work, reflecting Rally's core values. To excel in this role, candidates should be adept at using POS systems, have completed alcohol awareness training, and be flexible enough to work varied shifts including evenings, weekends, and holidays. Physical stamina is essential as the job requires standing, walking, and moving safely across all areas of the venue, which may include stairs and surfaces that are uneven or slick. Working in sometimes crowded and noisy conditions is also part of the role. Rally Entertainment places a strong emphasis on cultural fit alongside technical skills. They value qualities such as proactive empathy, passion and grit (referred to as "fire in the belly"), long-term thinking, willingness to ask bold questions, and the drive to create "Magic Moments" that surprise and delight guests daily. This cultural alignment ensures that every team member contributes to the warm, vibrant atmosphere that defines Rally. Compensation for this position includes hourly pay plus tips, providing a competitive and rewarding income structure. Additionally, Captains receive exclusive venue perks including meal discounts and pickleball discounts, as well as fitness and wellness benefits and discounts on branded apparel and merchandise. This comprehensive package aims to support the well-being and engagement of team members, fostering a positive and motivated workplace environment.