Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $24,000.00 - $30,358.47
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
Pueblo of Sandia is a renowned tribal enterprise that operates various hospitality and entertainment venues, serving as a cultural and community hub in New Mexico. Known for its commitment to integrity, fairness, collaboration, communication, and recognition for performance excellence, the Pueblo of Sandia provides meaningful employment opportunities and contributes significantly to community development and the local economy. With a vibrant ambiance and dedicated workforce, this establishment offers guests an exceptional hospitality experience that celebrates the unique blend of tradition and contemporary service excellence. The Pueblo takes pride in fostering an inclusive work environment, offering career growth opportunities, and maintaining the... Show More
Job Requirements
- Must successfully complete the New Mexico Food Handlers course upon hire
- Must obtain and maintain a New Mexico Alcohol Server’s License upon hire
- Must be able to successfully pass a stringent background investigation
- Will require a pre-employment and random drug screening
- Must be at least 21 years of age
- One year experience as a waiter/waitress in a restaurant or food service establishment
- High School Diploma, GED certification or equivalent preferred
- Must be able to lift at least 25 pounds
- Must be punctual and have regular attendance
- Must be able to work weekends and holidays
- Must have flexibility to work varying hours including overtime
- Must maintain the highest standard of personal hygiene
Job Qualifications
- One year experience as a waiter/waitress in a restaurant or food service establishment
- Must be at least 21 years of age
- High School Diploma, GED certification or equivalent preferred
- Knowledge of menu offering, including ingredients, cooking methods, and presentation
- Knowledge of beverage selection, including wines, cocktails, beers, and non-alcoholic options
- Ability to manage multiple tasks simultaneously, such as taking orders, serving tables, and processing payments
- Ability to follow instructions
- Exhibiting a strong commitment to the organization
- Ability to deal effectively and professionally with the general public and be attentive to customer’s needs
- Adaptability to navigate through dynamic and fast paced environments, maintaining composure and professionalism during peak periods and challenging situations
- Ability to perform basic math calculations and pass a basic math test
- Knowledge of minimum temperature requirements for food/drink preservation
- Knowledge of Tribal, federal, state and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products
- Ability to work harmoniously and professionally with co-workers and supervisors
Job Duties
- Provides excellent customer service and always establishes guest perception of restaurant service as that of exceptional hospitality and friendliness
- Manages orders from guests, ensuring accuracy, timeliness, and adherence to special requests, while coordinating with kitchen and bar staff
- Promotes menu items, specials, and promotions to enhance guest satisfaction and increase revenue through upselling and suggestive selling techniques
- Adheres to all applicable laws and regulations governing alcohol service, including age verification and responsible beverage service practices
- Monitors and intervenes service to guests who appear intoxicated, and handles challenging situations with tact and diplomacy, notifies an on-duty supervisor to follow up with the guests
- Maintains thorough knowledge of property information regarding restaurants, entertainment, lounges, marketing promotions, upcoming events as well as local points of interest
- Processes payments accurately and efficiently, handling cash, credit card transactions, and any forms of payment accordingly to established procedures
- Responsible for all opening and closing side work duties as assigned by management
- Adheres to all food safety and hygiene regulations, responsible alcohol service guidelines, to ensure the well-being of guests and compliance with legal requirements
- Maintains cleanliness, presentation, and organization of dining areas including tables, chairs, and condiments stations, to provide a pleasant and inviting environment and adhering to food safety regulations
- Communicates with supervisors and/or managers regarding guest issues that are in need of addressing
- Participates in daily stand-up meetings to ensure property information is understood
- Works as part of a cohesive team, assisting fellow team members as needed, fostering a positive and supportive work environment
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia
- Performs other job-related responsibilities as assigned
- Serves as the initial point of contact for guest inquiries in a courteous and attentive manner
- Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur
- Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations
- Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor
Job Location
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