Server, Banquets

Tallahassee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $10.98 - $11.98

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

DoubleTree by Hilton Tallahassee is a distinguished hotel operating under the renowned DoubleTree brand, part of the Hilton portfolio, which is recognized worldwide for its commitment to quality hospitality and guest satisfaction. The hotel is part of MCR, the third-largest hotel owner-operator in the United States, boasting a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities. MCR operates a diverse range of hotels under several prestigious brands, including nine Marriott brands and eight Hilton brands, employing over 7,000 team members nationally. Known for its innovative approach to hotel management and operational excellence, MCR has received numerous industry accolades, including Fast Company's 10 Most Innovative Travel Companies of 2020, multiple Marriott Partnership Circle Awards, and the Hilton Legacy Award for Top Performer. The DoubleTree by Hilton Tallahassee embodies these standards by providing a safe, clean, and welcoming environment for both guests and team members.

The role of Server at DoubleTree by Hilton Tallahassee is a key position within the hotel’s food and beverage department, focusing on delivering prompt, friendly, and accurate service to guests. This role is customer-facing and essential to the guests' overall impression and experience at the hotel’s dining facilities. The Server is responsible for taking food and beverage orders, serving meals efficiently, and handling guest payments using point-of-sale (POS) systems with precision. A Server must demonstrate excellent communication skills, have thorough knowledge of the menu and hotel amenities, and contribute positively to the hotel's guest satisfaction goals. This position requires a person who is adaptable, personable, and eager to work in a team environment, embodying the MCR Universal Role Standards, which prioritize guest happiness, spotless cleanliness, product consistency, quality, and effective teamwork. The employment type is generally full-time or part-time with a flexible schedule to accommodate shifts during days, nights, holidays, and weekends, reflecting the dynamic needs of the hotel business. The salary varies in accordance with experience and position within the team but includes compensation competitive with the hospitality industry.

Job Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Must have a positive attitude and willingness to learn
Ability to follow instructions, assigned tasks, and meet deadlines
Always provide friendly service with a smile to guests
Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel
Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time unless otherwise directed by manager
Never work while clocked out
Must clock in/out for breaks at designated times
Must provide sufficient notice when calling out for a scheduled shift
Capable of standing for sustained periods and walking long distances
Able to perform repetitive motions with wrists, hands, and fingers
Able to lift and carry laundry supplies, linens, and other items
Able to read, write, understand, and communicate effectively in English

Job Qualifications

Experience in hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to follow instructions, assigned tasks, and meet deadlines
Friendly service skills with a smile
Flexible schedule availability including days, nights, holidays, and weekends
Ability to communicate effectively in English
Knowledge of food safety regulations and procedures
Capability to work as part of a team and independently when needed

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests’ names whenever possible to create a welcoming atmosphere
Work cooperatively to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of hotel features and amenities
Support all groups and events at the hotel
Understand and effectively use relevant technology for the role
Answer all incoming calls with a friendly, approved greeting
Keep workspaces and guest areas clean and well-organized
Pitch in with cleaning tasks as needed to maintain hotel safety and organization
Greet guests with hospitality even while performing cleaning duties
Complete operational checklists accurately and on time each shift
Prepare accurate shift handover reports
Wear clean, approved uniforms and maintain professional grooming and demeanor
Communicate clearly and professionally with team members
Exhibit a can-do attitude by stretching beyond traditional role boundaries
Collaborate effectively to create a welcoming environment and positive workplace
Greet guests and provide clear descriptions of food and beverage options
Deliver hot-to-order items promptly from kitchen to tables
Accurately input orders and secure payments using POS system
Prepare coffee and specialized drinks as a barista
Clear, clean, and reset tables for dining
Observe diners and respond promptly to requests
Complete daily inventory prep and side work according to labor rules
Know menu items thoroughly including current food and beverage offerings
Escort guests to tables as needed
Ensure compliance with food safety and handling policies
Help maintain restaurant and surrounding area cleanliness
Demonstrate knowledge of hotel amenities and operating hours