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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $10.98 - $11.98
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
DoubleTree by Hilton Tallahassee is a distinguished hotel operating under the renowned DoubleTree brand, part of the Hilton portfolio, which is recognized worldwide for its commitment to quality hospitality and guest satisfaction. The hotel is part of MCR, the third-largest hotel owner-operator in the United States, boasting a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities. MCR operates a diverse range of hotels under several prestigious brands, including nine Marriott brands and eight Hilton brands, employing over 7,000 team members nationally. Known for its innovative approach to hotel management and operational excellence, MCR has received... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time unless otherwise directed by manager
- Never work while clocked out
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
- Capable of standing for sustained periods and walking long distances
- Able to perform repetitive motions with wrists, hands, and fingers
- Able to lift and carry laundry supplies, linens, and other items
- Able to read, write, understand, and communicate effectively in English
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Friendly service skills with a smile
- Flexible schedule availability including days, nights, holidays, and weekends
- Ability to communicate effectively in English
- Knowledge of food safety regulations and procedures
- Capability to work as part of a team and independently when needed
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests’ names whenever possible to create a welcoming atmosphere
- Work cooperatively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events at the hotel
- Understand and effectively use relevant technology for the role
- Answer all incoming calls with a friendly, approved greeting
- Keep workspaces and guest areas clean and well-organized
- Pitch in with cleaning tasks as needed to maintain hotel safety and organization
- Greet guests with hospitality even while performing cleaning duties
- Complete operational checklists accurately and on time each shift
- Prepare accurate shift handover reports
- Wear clean, approved uniforms and maintain professional grooming and demeanor
- Communicate clearly and professionally with team members
- Exhibit a can-do attitude by stretching beyond traditional role boundaries
- Collaborate effectively to create a welcoming environment and positive workplace
- Greet guests and provide clear descriptions of food and beverage options
- Deliver hot-to-order items promptly from kitchen to tables
- Accurately input orders and secure payments using POS system
- Prepare coffee and specialized drinks as a barista
- Clear, clean, and reset tables for dining
- Observe diners and respond promptly to requests
- Complete daily inventory prep and side work according to labor rules
- Know menu items thoroughly including current food and beverage offerings
- Escort guests to tables as needed
- Ensure compliance with food safety and handling policies
- Help maintain restaurant and surrounding area cleanliness
- Demonstrate knowledge of hotel amenities and operating hours
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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