Server at The Original Arcadia Tavern

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Accrual up to 40 hours of PTO

Dining Discounts

Corporate shoe program

competitive pay

flexible scheduling

401k

Medical

Dental

Vision

Health saving account

Wellness Program

Discount Pet Care Plan

Job Description

Cold Beers & Cheeseburgers is a vibrant restaurant chain known for delivering an exceptional dining experience through its casual yet dynamic environment. With a strong focus on quality food and excellent customer service, it has become a favorite destination for food lovers seeking delicious burgers paired with a wide selection of cold drinks. The brand emphasizes a welcoming atmosphere where guests can relax and enjoy both classic and innovative menu items. Serving as a popular social spot, the restaurant blends a lively ambiance with friendly staff to ensure a memorable visit for all patrons. The establishment prides itself on fostering a supportive team culture, valuing employee growth, and maintaining high standards of service excellence.

The role of the restaurant server at Cold Beers & Cheeseburgers is pivotal in creating an outstanding guest experience. A server at this establishment is responsible for more than just taking orders; they actively engage with guests to provide recommendations, convey menu details clearly, and ensure the timely delivery of food and beverages. This position plays a critical role in maintaining customer satisfaction throughout the dining occasion, addressing any potential concerns promptly to uphold the restaurant's reputation. Additionally, the server supports back-of-house operations by communicating orders accurately to the kitchen staff using POS systems and assists in maintaining cleanliness and organization in front-of-house areas. The job requires a friendly, approachable demeanor paired with the ability to multitask efficiently in a fast-paced setting. Cold Beers & Cheeseburgers offers flexible scheduling and supports continuous learning to equip servers with the necessary knowledge about menu updates, health and safety regulations, and proper alcohol service practices. This full-time or part-time role ensures that every guest experiences attentive service and enjoys their meal in a clean, comfortable environment. Competitive pay and attractive employee benefits complement the rewarding work experience of this position.

Job Requirements

knowledge of food and beverage service procedures
strong communication and interpersonal skills
excellent customer service skills with a friendly and approachable demeanor
ability to work effectively in a fast-paced and team-oriented environment
attention to detail and ability to multitask
basic math skills for processing payments accurately
knowledge of food safety and sanitation regulations
must be able to work flexible hours, including evening, weekends, and holidays
must have a valid food handlers certification
must have an alcohol service licensing or certification
ability to learn cash register software used by bar or restaurant POS - aloha, hot schedule, paylocity
must be at least eighteen years old
capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching
must be able to lift at least 15 pounds

Job Qualifications

previous experience as a server or in a similar customer service role is preferred

Job Duties

greet and welcome guests in a warm and friendly manner
provide menus and make recommendations on food and beverage selections to enhance the dining experience
take accurate food and drink orders from guests and ensure their timely delivery
monitor guest satisfaction throughout their meal, promptly addressing any issues or concerns
ensure proper table setup, including utensils, napkins, and condiments
maintain a clean and organized work area, including tables, chairs, and floors
assist in the preparation and setup of dining areas for peak service times
collaborate with the kitchen staff to ensure timely and accurate order delivery
process guest payments and handle cash transactions accurately
uphold the highest standards of cleanliness, hygiene, and safety in accordance with local health regulations
collaborate with team members to create a positive and enjoyable work environment
stay updated on menu items, daily specials, and any changes to food and beverage offerings
attend training sessions and staff meetings as required
adhere to company policies and procedures, including those related to alcohol service and responsible serving practices
provide assistance to other team members as needed
performs other related duties as assigned