
Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Benefits
competitive pay
Health Insurance
Dental Insurance
vision coverage
401(k) matching
Life insurance
Paid Time Off
associate discounts
Job Description
Puttshack USA is a pioneering entertainment and hospitality company headquartered in Chicago, IL, that opened its first location in 2021. It has quickly established itself as an upscale, tech-infused mini golf experience designed to appeal to a wide range of guests seeking fun and unique entertainment. More than just an indoor mini golf venue, Puttshack incorporates groundbreaking technology to elevate the traditional game, creating an engaging and interactive atmosphere. This innovative approach is complemented by world-class dining and a full bar, offering guests a complete and upscale leisure experience in a vibrant setting. The company prides itself on fostering an atmosphere that is all about having fun - and doing something fun - together, making it an attractive destination for groups of friends, families, and corporate gatherings alike.
The Server Assistant role at Puttshack is a key position within the hospitality team, critical in ensuring a seamless and memorable guest experience. This role involves supporting the service team by delivering food and beverages promptly to guests across dining rooms, bars, and the mini golf courses. Additionally, Server Assistants are responsible for maintaining cleanliness, sanitizing and resetting tables and golf courses, and assisting in keeping the entire venue organized and guest-ready. The position requires a positive and friendly attitude, strong multitasking skills, and the ability to anticipate guest needs to exceed expectations consistently. Working at Puttshack means being part of a dynamic team focused on delivering exceptional service while contributing to a fun and lively environment. The role offers variable schedules, typically 15 to 30 hours per week, with venues open seven days a week from 11am to 1am, requiring flexibility and a guest-focused mindset. Compensation includes a base wage plus tips, with the total hourly rate varying based on schedule and availability. Employee benefits for eligible full-time associates include competitive pay, health, dental, and vision coverage, 401(k) matching, life insurance, paid time off, and associate discounts such as free mini golf and meals at 50% off. Puttshack is also committed to diversity, equal opportunity, and a discrimination-free workplace, fostering a supportive and inclusive culture for all team members.
The Server Assistant role at Puttshack is a key position within the hospitality team, critical in ensuring a seamless and memorable guest experience. This role involves supporting the service team by delivering food and beverages promptly to guests across dining rooms, bars, and the mini golf courses. Additionally, Server Assistants are responsible for maintaining cleanliness, sanitizing and resetting tables and golf courses, and assisting in keeping the entire venue organized and guest-ready. The position requires a positive and friendly attitude, strong multitasking skills, and the ability to anticipate guest needs to exceed expectations consistently. Working at Puttshack means being part of a dynamic team focused on delivering exceptional service while contributing to a fun and lively environment. The role offers variable schedules, typically 15 to 30 hours per week, with venues open seven days a week from 11am to 1am, requiring flexibility and a guest-focused mindset. Compensation includes a base wage plus tips, with the total hourly rate varying based on schedule and availability. Employee benefits for eligible full-time associates include competitive pay, health, dental, and vision coverage, 401(k) matching, life insurance, paid time off, and associate discounts such as free mini golf and meals at 50% off. Puttshack is also committed to diversity, equal opportunity, and a discrimination-free workplace, fostering a supportive and inclusive culture for all team members.
Job Requirements
- Must be 18+ years of age to apply
- Prior hospitality or food/beverage experience
- Ability to stand and walk for an entire shift and move safely through all areas of the venue
- Ability to move and lift up to 10 pounds frequently and occasionally up to 30 pounds
- Capacity to work in confined, crowded spaces with high noise levels and varying temperature levels
- Ability to communicate effectively in English
Job Qualifications
- Must be 18+ years of age to apply
- Prior hospitality or food/beverage experience
- Strong level of emotional intelligence and overall self-awareness
- High standards of guest satisfaction
- Ability to obtain any required licenses and certifications for your location
- Experience safely and effectively transporting food and beverage
- Sense of urgency and ability to multitask calmly and effectively in a busy environment
- Safely and effectively communicate to perform and follow job requirements in written and spoken directions
Job Duties
- Bring your 'A' game each and every day
- Anticipate guests' needs and ensure overall experience exceeds expectations
- Greet guests with a warm welcome and sincere smile
- Assist service team with all food and beverage service
- Deliver food and drinks to guests in the dining room, bar, and golf courses following steps of service
- Clean and transport dirty dishes to tray or dish room
- Quickly and efficiently clean, sanitize, and reset tables
- Stock and maintain supplies at service stations
- Understand and follow food allergy procedures and special orders/restrictions
- Comply with all safety and sanitation guidelines and procedures
- Take direction and be a team player
- Follow all rules, policies, procedures, and conditions of employment including those outlined in the Associate Handbook
- Perform other projects or duties as assigned, including side-work, opening, and closing duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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