Server Assistant/Busser (Makahiki)-Full Time, $18.25/Hour + Gratuities
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $18.25
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Healthcare coverage
tuition paid upfront
Free lunch
Free parking
free theme park admission
Job Description
Aulani, A Disney Resort and Spa, is a magical getaway located in Hawaii that combines the extraordinary Disney experience with the natural beauty and rich cultural heritage of the islands. As a premier resort and spa, Aulani offers guests a unique vacation destination filled with Hawaiian traditions, world-class amenities, and immersive Disney storytelling. This resort provides an enchanting environment where families can relax, engage in authentic activities, and make memories that last a lifetime. The resort’s commitment to exceptional guest service and attention to detail creates a welcoming atmosphere that truly embodies the spirit of aloha.
The role of Food Runner at Aulani is an essential part of delivering a seamless dining experience for our guests. This position involves greeting guests warmly, running food orders promptly, and attending to the needs of guests to ensure they have a memorable Disney dining encounter. Food Runners are responsible for delivering orders accurately to tables or designated areas, checking receipts, and making sure food presentation meets quality standards. The job also includes replenishing food and serving items, pre-bussing tables, seating guests, and maintaining cleanliness in the dining areas.
As a Food Runner, you will play a critical role in creating a positive and friendly interaction with guests, anticipating their needs, and providing assistance with directions, event schedules, or other information. This position is ideal for individuals who have excellent hospitality skills, can multitask efficiently in a fast-paced environment, and thrive under pressure. Flexibility to work a variety of shifts, including days, nights, weekends, holidays, and special events, is required due to the 24/7 operational nature of the resort and theme parks.
In return for your dedication and performance, Aulani offers an attractive compensation package starting at $18.25 per hour plus gratuities. Employees benefit from 100% full healthcare coverage for themselves and eligible dependents, tuition paid upfront at network schools, free lunches, free parking, and complimentary theme park admission. This comprehensive benefits package supports employees’ health, education, and recreational needs, fostering a supportive work environment.
Joining Aulani, A Disney Resort and Spa means becoming part of a dynamic team that values strong communication, teamwork, and the ability to maintain high-quality service standards. It is an opportunity to grow professionally in the hospitality industry while contributing to a magical experience that defines Disney. You will work outdoors and indoors, often under varying weather conditions, illustrating your commitment to guest satisfaction and adaptability. If you are passionate about hospitality, enjoy engaging with people, and want to be part of an iconic brand in a breathtaking setting, this is the perfect role for you.
The role of Food Runner at Aulani is an essential part of delivering a seamless dining experience for our guests. This position involves greeting guests warmly, running food orders promptly, and attending to the needs of guests to ensure they have a memorable Disney dining encounter. Food Runners are responsible for delivering orders accurately to tables or designated areas, checking receipts, and making sure food presentation meets quality standards. The job also includes replenishing food and serving items, pre-bussing tables, seating guests, and maintaining cleanliness in the dining areas.
As a Food Runner, you will play a critical role in creating a positive and friendly interaction with guests, anticipating their needs, and providing assistance with directions, event schedules, or other information. This position is ideal for individuals who have excellent hospitality skills, can multitask efficiently in a fast-paced environment, and thrive under pressure. Flexibility to work a variety of shifts, including days, nights, weekends, holidays, and special events, is required due to the 24/7 operational nature of the resort and theme parks.
In return for your dedication and performance, Aulani offers an attractive compensation package starting at $18.25 per hour plus gratuities. Employees benefit from 100% full healthcare coverage for themselves and eligible dependents, tuition paid upfront at network schools, free lunches, free parking, and complimentary theme park admission. This comprehensive benefits package supports employees’ health, education, and recreational needs, fostering a supportive work environment.
Joining Aulani, A Disney Resort and Spa means becoming part of a dynamic team that values strong communication, teamwork, and the ability to maintain high-quality service standards. It is an opportunity to grow professionally in the hospitality industry while contributing to a magical experience that defines Disney. You will work outdoors and indoors, often under varying weather conditions, illustrating your commitment to guest satisfaction and adaptability. If you are passionate about hospitality, enjoy engaging with people, and want to be part of an iconic brand in a breathtaking setting, this is the perfect role for you.
Job Requirements
- Excellent hospitality skills
- Ability to multi task and work in a very fast paced environment
- Speed, accuracy and efficiency are required and ability to work well under pressure
- Demonstrated ability to own and resolve guest situations
- Self-directed (can complete tasks with minimal supervision)
- Willing to follow instructions & take direction
- Flexible/adaptable
- Supportive of other cast working on your team
- Can complete repetitious tasks while maintaining quality
- Strong verbal communication skills
- Willing to work outdoors even in inclement weather
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
Job Qualifications
- Excellent hospitality skills
- Ability to multi task and work in a very fast paced environment
- Speed, accuracy and efficiency are required and ability to work well under pressure
- Demonstrated ability to own and resolve guest situations
- Self-directed (can complete tasks with minimal supervision)
- Willing to follow instructions & take direction
- Flexible/adaptable
- Supportive of other cast working on your team
- Can complete repetitious tasks while maintaining quality
- Strong verbal communication skills
- Willing to work outdoors even in inclement weather
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
- Previous restaurant experience
- understanding of full service environment
- Previous fine dining/table service experience preferred
- Knowledge of Hawaiian/Japanese language preferred
- Previous experience in a hospitality or tourism related role on the Hawaiian Islands preferred
- Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
Job Duties
- Responsible for delivering orders to the guest's table or staging area in the dining room/lounge area
- Responsible for welcoming and interacting with guests in a positive and friendly manner
- Delivers orders using designated pivot points
- Checks receipts and assembles the order for the guest
- Has good judgment of food quality and production, understands the impact of spoilage
- Ensures that the food presentation is fresh and up to quality standards
- Replenishes food and other serving items on the serving line as necessary
- Anticipate guests needs and assists with directions, event schedules, and other information or assistance as needed
- May pre-bus tables or seat guests
- May do side work pertaining to their craft including but not limited to cleaning work areas, stocking area, polishing silverware, fold/roll napkins
- Replenishes supply of clean linens, silverware, glassware and dishes in dining room
- Responsible for bussing tables, disposing of trash, maintaining the cleanliness of all restaurant areas, transporting dirty dishes and silverware to the dish room, assembling guest food orders and/or delivering them to the dining room
- Makes coffee and fills fruit juice dispensers
- Cleans floors
- Assembles food order to be taken to the dining room
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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