Server Assistant - Luke Bryan's 32 Bridge

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $12.00 - $35.00

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

tipped position

competitive pay

dynamic work environment

Tips

Paid Time Off

Employee Discounts

Equal opportunity employer

Job Description

TC Restaurants is a leading hospitality group operating a diverse portfolio of popular venues in the Nashville area, including Luke Bryan's 32 Bridge Food + Drink, Lainey Wilson's Bell Bottoms Up, Jason Aldean's Kitchen + Rooftop Bar, Sun Diner, Luigi's City Pizza, Miranda Lambert's Casa Rosa, Tequila Cowboy, and Wanna B's Karaoke Bar. With a rich presence in the vibrant Nashville entertainment and dining scene, TC Restaurants offers a dynamic and engaging atmosphere that combines high-energy live entertainment with exceptional food and beverage experiences. This collection of venues represents a blend of upscale and casual dining settings, each delivering unique, quality cuisine and entertainment that caters to a wide range of guests including locals and tourists alike. TC Restaurants prides itself on creating memorable guest experiences by seamlessly integrating hospitality, entertainment, and community culture. Their commitment to excellence is reflected in their attentive service, innovative concepts, and the well-maintained ambiance across all their properties.

The Server Assistant role at TC Restaurants is a key position within their front-of-house operations. This position supports the restaurant servers by assisting in food and beverage service to guests in high-volume, lively environments that incorporate live entertainment and bar settings. The Server Assistant works directly alongside servers to enhance the overall guest experience by anticipating guest needs, maintaining cleanliness, and ensuring efficient and timely service. This role demands understanding of the food and bar menus, procedures for host and support staff, and adherence to safety and sanitation standards to guarantee that every guest has a wonderful and unique visit. As a tipped position, the Server Assistant earns a base pay of $12.00 per hour with a typical combined wage including tips ranging from $30 to $35 per hour, making this role a financially rewarding opportunity for individuals interested in the hospitality industry.

In this position, Server Assistants play a vital part in maintaining exceptional service standards through a variety of duties including preparing and sanitizing tables, supporting servers in delivering orders accurately and promptly, managing their work area for cleanliness and organized supplies, and maintaining a positive rapport with management and team members. They must communicate effectively with guests and colleagues, respond courteously to guest inquiries, and keep the service areas free of clutter. Additionally, Server Assistants are expected to uphold professional appearance and attitude, follow all company and department policies and procedures, and actively contribute to a team-oriented environment. Performance evaluations are based on leadership qualities such as accountability, adherence to policy, dependability, guest satisfaction, teamwork, and effective communication.

This position requires the ability to stand and move throughout a shift, handle lifting up to 25 pounds and moving objects up to 50 pounds, and work under varying indoor and outdoor conditions including exposure to temperature fluctuations, noise, and other typical environmental factors of a fast-paced nightlife setting. Work schedules can include days, nights, weekends, holidays, and potentially overtime with management approval, offering flexibility for varied candidates. The Server Assistant role at TC Restaurants is ideal for motivated individuals passionate about hospitality, looking to develop customer service skills in a dynamic and fun environment while earning competitive pay supplemented by tips. TC Restaurants is committed to equal opportunity employment, fostering a diverse and inclusive workplace where every team member can thrive and contribute to delivering outstanding guest experiences.

Job Requirements

High school diploma or equivalent required
Proof of eligibility to work in the United States
Must be 18+ years of age
Adhere to and enforce company, local, state, and government specific regulations
Must be able to obtain and maintain any licensing or active work cards required for this position
Ability to stand and exert well-paced mobility for the duration of a scheduled shift
Must be able to lift up to 25 pounds and/or move objects up to 50 pounds
Work will include indoor and/or outdoor areas with the ability to withstand high and low temperatures
Work may be performed in small areas with 3 ft. access
Schedule could exceed 30 hours per week and may include overtime when approved
Work varied shifts including days, nights, weekends, and holidays
Ability to be exposed to nightlife environmental factors such as second-hand smoke, noise, flashing/strobe lights, and stress related to guest interaction

Job Qualifications

High school diploma or equivalent
Knowledge of food and beverage menus
Prior experience in a restaurant or hospitality environment preferred
Strong communication skills in both written and verbal form
Ability to maintain professionalism and positive attitude
Understanding of sanitation and safety standards
Ability to work effectively in a fast-paced team environment
Willingness to learn and take direction
Basic math and order reading skills

Job Duties

Assist restaurant servers in tasks necessary to maintain their tables and assist their guests throughout the visit
Provide friendly, efficient, knowledgeable, and helpful service of food and beverage in accordance with established quality and time standards
Have complete knowledge of the food and bar menus as well as a complete understanding of host and support staff procedures
Prepare restaurant tables with special attention to sanitation and set-up
Sanitize tabletops and chairs as well as floor area around them
Understand and read a food or beverage order
Ensure food is served in accordance with safety standards including proper temperature
Confirm that each order has appropriate preparation, plate/glassware, garnish, presentation, necessary serving utensils and is complete before taking it to a guest
Say the name of food and beverages delivered to guests
Carry dishes from bars and tables to kitchen dish area
Maintain a good rapport with the FOH and BOH management teams
Inform management of any complaint, comments, or incidents
Communicate effectively with guests, team members, and management in both written and verbal form
Respond to guest inquiries and requests in a courteous, knowledgeable, and polite manner
Maintain line of sight/atmosphere control by circulating through work areas throughout shift
Keep all tabletops, floors, and service areas clear/free of dirty glasses and any unnecessary items throughout shift
Keep service station and service equipment storage organized
Ensure daily/nightly/weekly and opening/running/closing duties are completed
Clean all spills and waste immediately
Sweep and mop as needed
Place all trash in proper receptacles
Observe and anticipate guest’s needs, deliver all items to guests in a timely and accurate fashion while managing time effectively with minimum supervision
Adhere to all departmental appearance and uniform standards while maintaining professionalism
Follow all company and department policies, procedures, practices, and guidelines
Perform other job-related duties as assigned